Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in British Columbia is seeking a dedicated Customer Support Representative. The role involves providing inbound support for technical issues and delivering exceptional customer experiences. Candidates should have at least 1 year of customer service experience and strong problem-solving abilities. This opportunity offers a base salary of $21.49/hr, a flexible work-from-home schedule, and a comprehensive benefits package, promoting career advancement within a globally recognized organization.

Benefits

Comprehensive benefits package

Performance-based incentives

Career advancement opportunities

Employee referral bonuses

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills with the ability to ask probing questions.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Problem-solving skills

Fast-paced multi-tasking

Computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Base salary of $21.49/hr, plus performance-based incentives
• Opportunity for career advancement and personal development within a globally recognized organization
• Work-from-home convenience with a flexible evening or overnight schedule
• Comprehensive benefits package including medical, dental, and vision insurance
• Access to daily pay options and lucrative employee referral bonuses
• Engaging company culture with networking and mentorship programs promoting diversity and inclusion

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, including smartphones, tablets, and computers
• Deliver exceptional customer experiences while problem-solving effectively

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills with the ability to ask probing questions
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Familiarity with iOS and/or MacOS, or comparable technology
• A quiet, distraction-free environment to work from at home
• Eagerness to learn new technologies
• Desktop or laptop for completing PC and internet testing

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.