Customer Service Supervisor (NOC 62010)

Northwest Employment Works; Sioux Lookout; On-site; CAD 50,000 - 70,000; Full time

Job summary

Northwest Employment Works is seeking a passionate and dynamic Customer Service Supervisor for their location in Sioux Lookout. The successful candidate will lead a team of cashiers, ensuring top-notch customer service, training staff, and managing daily operations. Applicants should ideally have at least one year of experience in customer service, a high school diploma, and strong leadership skills. This full-time position offers competitive benefits including medical, dental, and an employee discount program.

Benefits

Medical & Dental Benefits

Employee Assistance Program

10% discount at Fresh Market Foods

30% Discount at Your Dollar Store with More

Group RRSP program after 1 year

Qualifications

• 1 year of customer service experience.
• Completion of high school or an equivalent combination of education and experience.
• Bilingual – French/English is an asset.

Responsibilities

• Supervise and train cashiers.
• Greet and assist customers in person and over the phone.
• Authorize payments and returns while maintaining inventory.

Skills

Leadership

Customer service

Problem-solving

Education

High school diploma or equivalent

Job description

Are you a natural leader with a passion for delivering exceptional customer experiences? We’re looking for a dynamic and motivated Customer Service Supervisor to guide our team to new heights. In this role, you’ll inspire and empower a talented group of customer service professionals, ensuring they have the tools and support they need to exceed customer expectations. If you’re ready to make a difference and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Greet customers in a friendly and professional manner
• Answer customer questions and ensure customers leave satisfied
• Attending customers in person/over the phone and resolving customer complaints
• Train and supervise cashiers
• Co-ordinate and schedule the activities of the cashiers
• Review accuracy of work of cashiers and provide additional training and support as needed
• Help cashiers in resolving problems and completing work
• Maintain specified inventory and order merchandise
• Ensure the visual standards and image of the department are maintained, such as store displays, signage and cleanliness
• Authorize payments and return of merchandise
• Make recommendations to management concerning staff and improvement of procedures
• Other duties as assigned

Terms of Employment: Permanent Full-Time (40 hours/week)

Positions Available: 1

Benefits: After completing the 3 month probationary period, employees are enrolled in our Group Benefits which include Medical & Dental Benefits, Long Term Disability, Employee Assistance Program, Maple Program and access to our staff only gym. Additionally, employees receive a 10% discount at Fresh Market Foods and a 30% Discount at Your Dollar Store with More. After 1 year of employment, employees are eligible to enroll in our Group RRSP program.

Location of Work: 79 Queen Street; Sioux Lookout, ON P8T 1A1

Education: Completion of high school or equivalent combination of education and experience

Work Experience: 1 year experience

Language of Work: English (Bilingual – French/English is an asset)

Closing Date: Open Until Filled

Start Date: ASAP

Transportation: Fresh Market Foods will cover a one-time round-trip travel cost for the successful candidate to our location and back to their permanent residence at the end of the work period. This does not include the cost for a full trailer move (household goods, trailers, or large personal belongings etc).

Apply with Resume to:

Liz Ward, Human Resources Manager

In Store: 79 Queen Street; Sioux Lookout, ON

Email: [e-mail]

Fresh Market Foods is an equal opportunity employer. We encourage all interested applicants to apply. Reasonable accommodations will be provided during the hiring process