Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Glovertown; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service firm in Newfoundland and Labrador is seeking a Bilingual Customer Support Agent to provide exceptional inbound support in both Spanish and English. The ideal candidate will have a high school diploma or GED, and at least 1 year of customer service experience. This role offers the flexibility to work remotely, along with competitive pay and comprehensive benefits.

Benefits

Salary up to $20/hr

Performance-based incentives

Comprehensive benefits including medical, dental, vision insurance

Access to daily pay enrollment option

Inclusive company culture

Networking opportunities

Qualifications

• Minimum of 1 year of customer service experience.

Responsibilities

• Provide inbound customer support using a call flow guide in both Spanish and English.
• Assist customers with resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and services to enhance customer experience.
• Deliver exceptional customer service with a positive attitude.

Skills

Fluent in both Spanish and English

Strong computer navigation skills

Ability to work in a quiet, distraction-free environment

Proficiency in multi-tasking

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity:

• Salary up to $20/hr, plus performance-based incentives
• Opportunity for career advancement with 80% of managers promoted from within
• Work remotely from home, providing flexibility and convenience
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• Access to daily pay enrollment option for early pay access
• Inclusive company culture with diverse networking opportunities and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in both Spanish and English
• Assist customers with resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to enhance customer experience
• Deliver exceptional customer service with a positive attitude

What is Required (Qualifications)

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in multi-tasking

How to Stand Out (Preferred Qualifications)

• Experience with various technologies and eagerness to learn new systems
• Familiarity with remote work setups and requirements
• Previous experience working in a diverse team environment

#CustomerService #RemoteWork #CareerGrowth #Bilingual #InclusiveCulture

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