Customer Service Representative - Remote

Tim's Financial; Dawson Creek; Remote; CAD 30,000 - 60,000; Part time

Job summary

A financial institution is seeking a dedicated customer experience representative. This role emphasizes quality interactions with customers, requiring at least 1 year of customer-facing experience and strong problem-solving skills. Candidates should be adaptable to new technologies and able to work a minimum of 25 hours a week with flexible scheduling. Training will be provided and paid.

Qualifications

• 1+ year of customer-facing experience.
• Strong problem-solving skills and a passion for innovation.
• Eager to learn and adapt to new technologies.
• Ability to meet performance objectives and productivity targets.

Responsibilities

• Collaborate with team members to enhance customer experience.
• Provide support to customers with a focus on quality interactions.
• Work flexible hours as per the customer's needs.

Skills

Customer-facing experience

Problem-solving skills

Adaptability to new technologies

Meeting performance objectives

Job description

Overview

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Pay and Work Arrangement

Earn $21.50 CAD per hour¹

Work from the comfort of your home

You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)

Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST²

Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)

Experience & Skills Requirements

At Neo, we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that's committed to excellence and making a real difference in people's lives.

• 1+ year of customer-facing experience
• Strong problem-solving skills and a passion for innovation
• Eagerness to learn and adapt to new technologies
• Ability to meet performance objectives and productivity targets
• Comfortable with change and excited about growth opportunities