Customer Service Representative (Parts)

Fuze HR Solutions; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A customer service organization in Edmonton seeks a Customer Service Parts Representative to assist with trailer parts inquiries, process orders, and provide technical support. The ideal candidate has knowledge of trailer systems, strong communication skills, and customer service experience. Join the team to enhance customer satisfaction and drive sales.

Qualifications

• High school diploma; post-secondary education in automotive or trailer systems is an asset.
• One to three years of customer service experience in automotive or trailer parts.
• Knowledge of truck and trailer parts including axles and electrical components.

Responsibilities

• Respond to inquiries about truck and trailer parts.
• Assist customers in identifying the correct parts.
• Process customer orders using inventory systems.
• Coordinate with warehouse for timely delivery.
• Handle returns and warranty claims.

Skills

Customer Service Experience

Knowledge of Trailer Parts

Communication Skills

Problem-Solving Skills

Education

High School Diploma or equivalent

Post-secondary education in automotive or trailer systems

Tools

CRM Software

Order Entry Software

Job description

Overview

Customer Service Representative (Parts) — Location: Edmonton, Alberta. We are seeking a detail-oriented and customer-focused Customer Service Parts Representative to join our team in Edmonton. This role involves assisting customers with trailer parts inquiries, processing orders, providing technical support, and ensuring an outstanding customer experience. The ideal candidate has solid knowledge of trailer parts and components, excellent communication skills, and a strong commitment to quality service.

Responsibilities

• Respond to customer inquiries by phone, email, or in person regarding truck and trailer parts availability, pricing, and compatibility
• Assist customers in identifying the correct parts based on their truck or trailer model specifications or part numbers
• Accurately process customer orders using inventory and order management systems
• Coordinate with warehouse and shipping teams to ensure timely delivery of parts
• Handle returns, exchanges, and warranty claims according to company policies
• Maintain current knowledge of trailer parts, accessories, and industry trends
• Communicate effectively with vendors and manufacturers for special orders or technical support
• Keep accurate records of customer interactions, orders, and service requests
• Upsell related parts or services to enhance the customer experience and increase sales
• Provide support to field service technicians and sales staff as needed
• All other related tasks

Qualifications

• High school diploma or equivalent; post-secondary education or technical training in automotive, truck, or trailer systems is an asset
• One to three years of customer service experience, preferably in automotive, truck, trailer, or heavy equipment parts
• Knowledge of truck and trailer parts including axles, braking systems, electrical components, hitches, etc.
• Proficient in using computer systems including parts catalogs, CRM, and order entry software
• Strong interpersonal and communication skills
• Ability to multitask and problem solve in a fast-paced environment
• Excellent organizational skills and attention to detail