Customer Service Representative (Mat. Leave Position18 month contract)

FloForm Countertops; Victoria; On-site; CAD 42,000 - 52,000; Full time

Job summary

A countertop manufacturing company in Victoria is seeking a Full-Time Customer Service Representative. The role involves assisting customers, processing orders, and providing a positive customer experience. Candidates should have a High School Diploma and 1-2 years of customer service experience. The position offers a salary between $42K - 52K DOE, along with paid sick time. Join a positive working environment that emphasizes great customer service.

Benefits

Paid Sick Time

Qualifications

• 1-2 years of customer service experience required.
• Ability to solve problems and handle challenging situations.
• Strong attention to detail and organizational skills.

Responsibilities

• Assist customers in person, by email, or on the telephone.
• Process orders and accept payments from customers.
• Respond to customer inquiries and coordinate activities with other departments.

Skills

Customer service experience

Basic computer skills

Problem-solving

Strong organizational skills

Excellent communication skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Overview

Required immediately, our Local Victoria Branch is seeking an In-house Full-Time Customer Service Representative (Mat. Leave Position 18 month contract could turn into permanent) to join the team!

FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

Position Summary

The Customer Service Representative is responsible for providing a positive customer experience by qualifying, educating and selling our product lines as well as responding to general inquiries, processing orders, and promoting additional sales.

Desired Skills & Experience

• High School Diploma with 1-2 years customer service experience
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
• Ability to solve problems as they arise
• Clean criminal record
• Basic mathematical skills
• Strong organizational skills, with attention to detail
• Ability to handle challenging situations with diplomacy and respect
• Excellent verbal and written communication skills
• Enjoy working in a challenging, fast paced environment

Duties and Responsibilities

• Ability to work in a team sales environment
• Assists customers in person, by email or on the telephone
• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Processes orders and accepts payment from customers made over the telephone or in person
• Inputs orders/quotes into the computer system and confirms availability of product
• Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required
• Assists customer in the selection of product
• Maintains customer service records
• Establishes proactive communication with customers to ensure understanding of product ordered
• Handles quality and service issues to develop/maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
• Participate in inventory
• Keeps the showroom clean and sets up displays as needed
• Will also assist with general labour tasks including loading/unloading merchandise, deliveries
• Other duties as assigned

Benefits

• $42K - 52K DOE
• Paid Sick Time

FLOFORM Countertops offers a positive and fun working environment thatrewards those who share in our mission: “To consistentlyprovide our customers the best countertop purchasing experience available.”

Should this opportunity be of interest to you, contact us today!

Submit a resume at www.floform.com/careers/

We look forward to meeting you!

To learn more about us we encourage all applicants to visit our website at www.floform.com.

We are an Equal Opportunity Employer.