Customer Service Representative (CSR) - Porcupine

Toromont Cat; South Porcupine; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading equipment dealer in Ontario is seeking a Customer Service Representative to serve as a key contact for Major Customers. The role involves managing parts, services, and workflows between multiple branches to ensure timely service. Ideal candidates will have post-secondary education and over three years of experience in parts management, along with strong customer relationship skills. A commitment to safety and a focus on customer needs are essential in this position.

Benefits

Competitive wages

Flexible work schedules

Comprehensive benefits

Qualifications

• 3+ years of Parts or equivalent experience.
• Strong customer relationship management skills.

Responsibilities

• Demonstrate workplace safety and health behaviors.
• Be the priority contact for urgent items and backorders.
• Assist in preparing, staging, and shipping orders.
• Help track backorders and provide solutions for schedules.
• Organize shipments and arrange carrier shipments.
• Manage parts warranty claims and support technicians.

Skills

Customer focused

Ability to cultivate relationships

Education

Post Secondary Education

Job description

The Customer Service Representative (CSR) is a key internal and external customer liaison for a Major Customer(s) and coordinates the work flow of parts, services, and commodities across multiple branches relating to this account(s).

As a Customer Service Representative, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Demonstrate workplace safety, environmentally sound, healthy behaviors at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
• Priority contact for urgently required items and backorders
• Direct and assist warehouse staff to ensure orders are prepped, staged and shipped in a timely fashion
• Assist Customer(s) with backorder review and tracking as well as finding solutions to meet schedules
• Organize shipments of Cat and Reman core returns from multiple sites in a timely fashion
• Attend to the needs and concerns of all necessary branches involved and provide one point of contact on parts related items
• Arrange carrier shipments of Major Components
• Communicate and work closely with PSSRs on account(s) to achieve goals pertaining to growth and customer loyalty
• Stock customer sites with required consumables and parts
• Process parts warranty claims
• Provide parts support to on-site Technicians and client group
• Review and manage parts return process to improve performance
• Assist with GET and undercarriage planning, stocking, and ordering via available systems
• Grow commodity business with this account(s)

Must-haves for this role:

• Post Secondary Education with 3+ years of Parts or equivalent experience
• Customer focused with the ability to cultivate and maintain positive customer relationships consistently

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!