Customer Service Representative (Contract)

Allredi; City of Leduc; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading resource supply company in Alberta seeks a Customer Service Representative to address customer inquiries and ensure satisfaction. The role involves processing orders, handling complaints, supporting sales efforts, and maintaining positive customer relations. Candidates should possess a high school diploma, strong customer service experience, and excellent communication skills. This is a 6-month contract position with potential for extension. Competitive benefits and a collaborative work environment are offered.

Qualifications

• Minimum two (2) years of customer service experience in a B2B environment.
• High attention to detail and able to work independently and as part of a team.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to incoming phone calls and customer emails to process orders efficiently.
• Promote and maintain good customer relationships.
• Acknowledge and resolve customer complaints.
• Ensure customer satisfaction and provide professional support.
• Support the Sales Team by following up on quotes.

Skills

Customer service experience

Strong computer skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Sage

Salesforce

Job description

The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations. This is a 6-month contract position with the potential for an additional 6-month extension.

Responsibilities

• Respond to incoming phone calls, and customer emails to process orders efficiently

• Promote and maintain good customer relationships

• Acknowledge and resolve customer complaints

• Ensure customer satisfaction and provide professional customer support

• Perform orders, refunds, and exchanges

• Monitor incoming product to provide accurate ETAs to customers

• Support the Sales Team with quote follow-up and proactively share customer information

• Gain an understanding of our products and how they are best utilized through continued development training

• Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers

• Partner with Sales Team to resolve customer issues

• Adhere to all Company policies and procedures

• Comply with all Health & Safety related policies, procedures, and safe work practices

• Other duties as assigned

Qualifications

• High school diploma or equivalent

• Minimum two (2) years of customer service experience in a B2B environment

• Strong computer skills

• Experience with Sage and Salesforce an asset

• High attention to detail

• Excellent communication skills (written and verbal)

• Able to work independently and as part of a team

• Excellent problem-solving skills