Customer Service Representative (Clerk 3)

Government of Nova Scotia; Nova Scotia; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government agency in Canada is seeking a customer service representative to assist citizens and businesses with various transactions. The ideal candidate will have four years of experience in a fast-paced environment and possess strong organizational and communication skills. The role involves engaging clients, maintaining confidentiality, and accurately processing documentation. Competitive salary and extensive benefits will be offered, alongside career development opportunities.

Benefits

Defined Benefit Pension Plan

Health Insurance

Dental Insurance

Vacation

Employee Assistance Programs

Qualifications

• Four years of experience in a fast-paced customer service environment.
• Training or education may be accepted in place of experience.

Responsibilities

• Engage with clients to deliver superior service.
• Assist clients with vehicle registration, driver licenses, and more.
• Maintain confidentiality and security of public funds.
• Process documentation per relevant legislation.

Skills

Strong communication skills

Excellent attention to detail

Flexible team-player

Self-motivated with a positive attitude

Efficient and accurate

Ability to manage challenging client conversations

Strong organizational and time management skills

Excellent judgment and problem-solving skills

Strong data entry and computer skills

Education

Bachelor's degree

2-year post-secondary diploma

Job description

About Us

Service Nova Scotia (SNS) is an expansive team of employees working throughout various offices and locations across Nova Scotia. Together, we build relationships with every citizen, business, and municipality in the Province by understanding evolving client needs and balancing these needs with the public good. We also provide the services, tools, and supports that enable other government departments and public sector entities to focus on providing quality services.

About Our Opportunity

The successful candidate in this role will help citizens and businesses of Nova Scotia with a variety of transactions related to the Registry of Motor Vehicles Program and Business and Citizen Services Programs (such as Residential Tenancy and the Registry of Joint Stocks). The Access Nova Scotia environment is very fast paced with lots of variety each day. Build a fulfilling career with room for movement within our department and across government.

Primary Accountabilities

• Engage with clients to provide a high standard of seamless service for the Registry of Motor Vehicles programs and Business and Citizen Services Programs.
• Ensure clients accomplish what they set out to do, have their questions answered and receive the support they require.
• Serve many clients every day accurately and efficiently helping them register vehicles, obtain/renew drivers’ licenses, renew license plates, complete knowledge tests, marriage licenses and more.
• Examine records, process documents, and apply relevant legislation and policy accurately and efficiently.
• Exercise a high degree of confidentiality when entering and retrieving information from systems and applications.
• Maintain the security and control of public funds and inventory.

Qualifications And Experience

Qualifications include four years of experience in a fast‑paced customer service environment or a combination of customer service and other related experience, training, or education (university and college education will be considered when determining the four‑year experience requirement).

You Will Also Possess The Following Skills And Attributes

• Strong communication skills
• Excellent attention to detail
• Flexible team‑player
• Self‑motivated with a positive attitude
• Efficient and accurate
• Ability to manage challenging client conversations
• Strong organizational and time management skills
• Excellent judgment and problem‑solving skills
• Strong data entry and computer skills

Equivalency

Related equivalencies may include, but are not limited to: a completed bachelor’s degree; a completed 2‑year post‑secondary diploma along with 2 years of related experience. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General Illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings.

Working Conditions

Travel may be required for training and work purposes. Travel expenses will be reimbursed by the employer. May be required to work overtime on occasion.

Additional Information

Note that this is an external only hiring pool intended to draw external and/or non‑bargaining unit candidates.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward‑thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules

Pay Grade: CL 18

Salary Range: $1,812.15 - $2,027.56 Bi‑Weekly

Employment Equity Statement

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under‑represented. If you are a member of one of these equity groups, you are encouraged to self‑identify on your electronic application.

Accommodation Statement

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at [e-mail].

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest; however, only those selected for an interview will be contacted. All questions and concerns may be directed to [e-mail].