customer service representative - call centre

Inspire Direct Marketing; St. Catharines; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service firm in Canada is hiring a remote Customer Service Representative to handle inquiries and provide information. Candidates should have a secondary school certificate and 2-3 years of call centre experience. Key skills include punctuality, communication, and teamwork. This full-time role offers a salary of $20 to $24 per hour, along with comprehensive health benefits and a supportive work environment.

Benefits

Dental plan

Health care plan

Vision care benefits

Bonus

Group insurance benefits

Life insurance

Learning/training paid by employer

Paid time off

Team building opportunities

Travel insurance

Wellness program

Qualifications

• 2 years to less than 3 years of call centre experience.
• Ability to handle inquiries and provide information to customers.
• Proficient in assessing client feedback and complaints.

Responsibilities

• Answer inquiries and provide information to customers.
• Explain the type and cost of services offered.
• Obtain and examine relevant information for client feedback.

Skills

Punctuality

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Organized

Reliability

Team player

Honesty

Education

Secondary school graduation certificate

Tools

Computer

Internet access

Job description

Job Title

customer service representative - call centre

Company

Inspire Direct Marketing

Job Details

Posted on November 25, 2025

Location: Remote (St. Catharines, ON)

Job Type: Full‑time, Permanent, 40 hours per week; Shift: 13:00 – 22:00 (Day/Evening)

Salary: $20.00 – $24.00 per hour (to be negotiated)

Responsibilities

• Answer inquiries and provide information to customers.
• Explain the type and cost of services offered.
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints.
• Sell merchandise.

Qualifications and Requirements

Education: Secondary (high) school graduation certificate or equivalent experience.

Experience: 2 years to less than 3 years; type of experience: Call centre.

Computer and technology knowledge: Internet.

Personal suitability: Punctuality; client focus; efficient interpersonal skills; excellent oral communication; excellent written communication; flexibility; organized; reliability; team player; honesty.

Work Conditions and Physical Capabilities

• Attention to detail.
• Fast‑paced environment.
• Repetitive tasks.

Tools / Equipment

• Computer.
• Internet access.

Benefits

• Health benefits: Dental plan; Health care plan; Vision care benefits.
• Financial benefits: Bonus; Group insurance benefits; Life insurance.
• Other benefits: Learning/training paid by employer; Paid time off (volunteering or personal days); Team building opportunities; Travel insurance; Wellness program.

Who can Apply

You can apply if you are:

• A Canadian citizen.
• A permanent resident of Canada.
• A temporary resident of Canada with a valid work permit.

Do not apply if you are not authorized to work in Canada.

Important Notice

This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

Advertised until

2025‑12‑16