Customer Service Representative Banking (Bilingual: French/English) Remote

Concentrix; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Canada is seeking motivated individuals for a customer service role. You will provide exceptional experiences to bank customers, solve problems, and enhance card value. Ideal candidates will have at least 1 year of customer service experience and strong interpersonal skills. The role offers a flexible work-from-home environment and a comprehensive benefits package.

Benefits

Salary up to $22.50/hr

Career advancement opportunities

Comprehensive benefits package

Paid training program

Inclusive culture

Qualifications

• Must be 18 years of age with a High School diploma or GED.
• Minimum of 1 year of customer service experience; contact center experience is a plus.
• Proficiency in using multiple systems on a PC.
• Ability to speak, write, and understand English.

Responsibilities

• Provide exceptional customer experiences to bank customers and prospective customers.
• Solve problems for bank customers and promote card benefits.
• Resolve customer complaints and de-escalate emotional situations.

Skills

Customer service experience

Multi-tasking

Interpersonal skills

Education

High School diploma or GED

Job description

Why consider this job opportunity

• Salary up to $22.50/hr, with additional incentives based on performance
• Opportunity for career advancement, with 80% of management promoted from within
• Comprehensive benefits package including medical, dental, and vision insurance
• Flexible work-from-home environment
• Paid training program and mentorship opportunities
• Inclusive culture that supports diversity, equity, and community involvement

What to Expect (Job Responsibilities)

• Provide exceptional customer experiences to bank customers and prospective customers
• Solve problems for bank customers and promote card benefits
• Resolve customer complaints and de-escalate emotional situations
• Make customer‑focused decisions to enhance card value
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications)

• Must be 18 years of age with a High School diploma or GED
• Minimum of 1 year of customer service experience; contact center experience is a plus
• Proficiency in using multiple systems on a PC
• Ability to speak, write, and understand English
• Strong multi‑tasking skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Previous experience in a contact center environment
• Familiarity with banking products and services
• Strong interpersonal skills and the ability to work collaboratively in a team

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