Customer Service Representative

FloForm Countertops; Winnipeg; On-site; CAD 40,000 - 50,000; Full time

Job summary

A countertop manufacturing company in Winnipeg is looking for a full-time Customer Service Representative. The role involves providing exceptional customer service, managing orders, and collaborating within a sales team. Ideal candidates will have a high school diploma and 1-2 years in customer service. Benefits include competitive wages, medical and dental, and RRSP matching. Join a fun workplace that emphasizes customer experience.

Benefits

Competitive Wages

Medical and Dental

RRSP Matching

Paid Sick Time

Responsibilities

• Provide a positive customer experience by qualifying and selling products.
• Assist customers in person, by email, or on the telephone.
• Process orders and handle payments.
• Maintain customer service records.
• Resolve discrepancies with pricing and invoicing.

Skills

Customer service experience

Problem-solving skills

Organizational skills

Communication skills

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

Required immediately, our Local Winnipeg Branch is seeking an In-house Full-Time Customer Service Representative to join the team!

FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

Position Summary

The Customer Service Representative is responsible for providing a positive customer experience by qualifying, educating and selling our products lines as well as responding to general inquiries, processing orders, and promoting additional sales.

Desired Skills & Experience

• High School Diploma with 1-2 years customer service experience
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
• Ability to solve problems as they arise
• Clean criminal record
• Basic mathematical skills
• Strong organizational skills, with attention to detail
• Ability to handle challenging situations with diplomacy and respect
• Excellent verbal and written communication skills
• Enjoy working in a challenging, fast paced environment

Duties and Responsibilities

• Ability to work in a team sales environment
• Assists customers in person, by email or on the telephone
• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Processes orders and accepts payment from customers made over the telephone or in person
• Inputs orders/quotes into the computer system and confirms availability of product
• Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
• Assists customer in the selection of product
• Maintains customer service records
• Establishes proactive communication with customers to ensure understanding of product ordered
• Handles quality and service issues to develop/maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
• Participate in inventory
• Keeps the showroom clean and sets up displays as needed
• Will also assist with general labour tasks including loading/unloading merchandise, deliveries
• Other duties as assigned

Benefits

• Competitive Wages
• Medical and Dental
• RRSP Matching
• Paid Sick Time

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”

Should this opportunity be of interest to you, contact us today!!!

Submit a resume at www.floform.com/careers/

We look forward to meeting you!

To learn more about us we encourage all applicants to visit our website at www.floform.com.

We are an Equal Opportunity Employer.