Customer Service Representative

Quadro Engineering; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading engineering firm in Ontario is seeking a Customer Service Representative to manage customer orders and provide exceptional service. The ideal candidate has 2-4 years of customer service experience in a technical sales environment and is proficient in Microsoft Office and ERP systems. This full-time position is based in an office setting and requires excellent communication skills.

Qualifications

• 2-4 years of related experience in a technical sales environment.
• Prior experience in a manufacturing environment is desired.
• Demonstrated communication and organizational skills are required.

Responsibilities

• Process customer orders and provide status updates.
• Ensure customer POs meet compliance standards.
• Coordinate with teams to execute on customer orders.

Skills

Customer Service

Data Entry

Typing

Computer Skills

Upselling

Basic Math

Education

Related post-secondary education or equivalent experience

Technical post-secondary degree

Tools

Microsoft Office

ERP Systems (JDE preferred)

Job description

Overview

If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.

POSITION : Customer Service Representative

DEPARTMENT : Value Stream

LOCATION : Waterloo ON

Position Summary

Customer Service Representatives (CSRs) are key roles in our Value Stream. This role will correspond with our global commercial team and Channel Partners. Processing customer orders providing status updates on orders and coordinating warranty claims and material returns. CSRs work closely with all teams in the value stream to provide superior service to our customers.

Essential Functions

• Ensuring customer POs meet compliance standards
• Order entry and maintenance per standard operating procedures
• Coordinating with value stream team to execute on customer orders
• Keeping customers informed of any changes with their orders
• Provide Order acknowledgments and other required documentation to customers
• Addressing warranty claims coordinating Return Materials Authorizations (RMAs) and Order Change Notices (OCNs)

Knowledge, Skills and Abilities

Education

• Related post-secondary education or equivalent experience is required.
• A technical post-secondary or equivalent degree is preferred.

Experience

• 2-4 years of related experience with a proven customer service track record in technical sales environment
• Prior experience in a manufacturing environment is desired.

Competencies

• A Customer Obsession Mindset and passion for technical sales is required.
• Demonstrated ability and experience working in a dynamic deadline-oriented environment is required.
• Excellent attention to detail
• Ability to multi-task and or pivot where required
• Excellent verbal and written communication and organizational skills are required.
• Proficiency in Microsoft Office applications is required.
• Familiarity with ERP Systems strongly desired. JDE experience preferred.
• Working knowledge of industrial equipment previous experience with a manufacturing ERP system and basic ability to read / interpret engineering drawings would be great assets to accelerate onboarding.

Physical Environment and Environmental Factors

• Regularly works in an office setting.
• Frequently required to stand sit talk and hear
• Must be able to work in front of a computer for a large portion of the day. May occasionally lift up to 20lbs

Quadro Engineering Corp. is committed to providing a barrier-free workplace. If accommodation is required during the selection or interview process it will be available upon request. This job posting is available in an accessible format upon request.

Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us know if you are limited in the ability to access or use this online application process and need an alternative method for applying. We will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Required Experience :

Unclear Seniority

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1