Customer Service Representative

Boshart Industries Inc.; Milverton; On-site; CAD 35,000 - 45,000; Full time

Job summary

A manufacturing company in Ontario is seeking a Customer Service Representative to build relationships with customers and outside sales teams, ensuring sales and timely order management. Responsibilities include processing orders, maintaining customer interactions in a CRM, and using Power BI for sales reports. Candidates should have a High School Diploma and experience in customer service. This role offers competitive salaries and career growth opportunities.

Benefits

Health benefits after probation

Career growth opportunities

Competitive salary

Qualifications

• High School Diploma and 6 months experience.
• Knowledge of water well or plumbing market would be an asset.

Responsibilities

• Communicate professionally and promote positive relationships with customers.
• Process orders in a timely manner while maintaining a high level of accuracy.
• Understand Power BI to run sales reports.

Skills

Interpersonal Skills

Team Building

Goal Orientation

Flexibility

Planning and Organization

Education

High School Diploma

Tools

Microsoft Office

CRM software (D365)

Job description

Boshart Industries is based in Milverton, Ontario with 70 years of experience in manufacturing and distribution. We are committed to developing excellence in all our employees by offering a safe, enjoyable and welcoming environment and celebrating our milestones, team achievements and successes on a regular basis. We are proud to be a certified Living Wage Employer who offers competitive salaries, health benefits (after 3 month probation), as well as excellent career growth opportunities.

Boshart Industries is currently looking to fill the position of Customer Service Representative. A Customer Service Representative will build relationships with customers and Outside Sales Representatives to maintain and increase sales and profitability, all while ensuring requests are handled in a timely manner.

Learn more about Boshart Industries. Click the link below

https://www.youtube.com/watch?v=6SrZy5Ci3dk

MAJOR RESPONSIBILITIES

• Communicate professionally and promote positive relationships with customers, Territory Managers and outside Sales Representatives, and co-workers.
• Provide support for District Managers, Territory Manager and Outside Sales Representatives
• Attend and participate in team meetings to discuss successes, wins and inefficiencies that can be challenged to develop new processes
• Develop and maintain customer understanding while multi-tasking to complete all functions required to exceed expectations throughout the sales process
• Update and maintain customer information and interactions through CRM (Customer Relationship Management) tool enabling business to stay organized and aligned
• Process orders in a timely manner while maintaining a high level of accuracy
• Review backorders regularly and contact customers when stock arrives to upsell other products
• Send shipping/order error information to the Customer Order Discrepancy and Support Representative within a timely manner
• Understand Power BI to run sales reports to help identify possible opportunities and challenges
• Promote specials and new products with customers.
• Follow up on pricing and samples sent to customers.
• Maintain and update customer files in D365
• Receive incoming phone calls on daily basis providing customers with solutions to their technical and purchasing requirements in a manner that prioritizes volume and importance

ADDITIONAL RESPONSIBILITIES

• Suggest programming tools that will make department more efficient.
• Continually monitor competition for what they are offering in the marketplace.
• Attend Product Training Sessions
• Attend Customer Service Meetings

MINIMUM QUALIFICATIONS

• High School Diploma and 6 months experience

TECHNICAL KNOWLEDGE/EXPERIENCE

• Microsoft Office programs (Excel, Word, Office, etc.)
• Knowledge of water well or plumbing market would be an asset.

BEHAVIOURAL

Demonstrated ability to apply the following behavioral competencies on the job:

• Interpersonal Skills: Effectively communicating, building rapport and relating well to all kinds of people
• Team Building: Working effectively and productively with others
• Goal Orientation: Energetically focusing efforts on meeting a goal, mission or objective
• Flexibility: Achieving extraordinary business results through people
• Planning and Organization: Utilizing logical, systematic, and orderly procedures to meet objectives

This job description does not imply that these requirements are the exclusive requirements of the position. You will be expected to follow any other instructions and perform any other related duties as may be required.

Core Office Hours: Monday to Friday 8:00am to 5:00pm

If you have a passion for results and want to grow your career with a dynamic and growing industry leader, please go to Careers - Boshart Industries to submit your cover letter and resume. We thank all applicants for their interest in joining Boshart Industries Inc; however, only those candidates selected for an interview will be contacted.

Boshart Industries Inc. has an accommodation process in place that provides accommodations for people with disabilities. If you require an accommodation for the recruitment/interview process, please let us know to ensure that the appropriate accommodations are in place.