Customer Service Representative

Culligan; London; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading water treatment company in Ontario, Canada is seeking a full-time customer service representative. The role involves assisting customers, processing contracts, managing cash transactions, and promoting products. Ideal candidates should have strong communication skills and previous customer service experience. This position offers an enriching work culture with no weekends and supportive management.

Benefits

Employee referral bonus

Annual performance review

Comprehensive benefits including dental and health care

Paid time off and holidays

CSR training provided

Company lunches and parties

Qualifications

• Outgoing and friendly with a desire to help people.
• Excellent interpersonal and phone communication skills.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience required.
• Intermediate computer knowledge essential.

Responsibilities

• Assist customers in person and on the phone in a professional manner.
• Set up deliveries and book service calls as needed.
• Handle cash register and POS machine transactions.
• Promote and up-sell products and services.
• Ensure customer grievances are referred to designated departments.

Skills

Customer Service

Communication

Multitasking

Computer Skills

Cash Handling

Job description

Overview

Our Company

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

Tuesday to Saturday shift

Responsibilities

• Assist customers in person and on the phone in a professional manner
• Set up deliveries and book service calls
• Process new contracts create customer account and schedule installation as required
• Print and distribute service work orders and route tickets close work orders and bill out once completed
• Promote and up-sell products and services to new and current customers
• Book walk-in and phone sales leads with Sales Team
• Make accounts receivable collections and related calls forward outstanding invoices as requested
• Handle money run the cash register and POS machine balance cash prepare bank deposit reconcile and balance receipts payment batches cash cheques Moneris payments petty cash etc
• Refer unresolved customer grievances to designated departments for further investigation
• Carry out water jugs and bags of water softener salt to customers when required

Qualifications

• Outgoing friendly and a desire to help people
• Excellent interpersonal and phone communication skills
• Ability to multitask and work in a fast-paced environment
• Previous customer service experience
• Intermediate computer knowledge

We Offer

• Compensation
• Hourly base pay
• Employee referral bonus
• Annual performance review (potential pay increase)
• Benefits
• Dental care
• Extended health care
• Life insurance
• Vision care
• Employee assistance program
• RRSP match (after three months)
• Work / Life Balance
• No weekends! No late nights!
• Monday through Friday
• Paid time off
• Paid holidays
• Training
• Paid CSR training
• Paid Culligan training
• Direct Career Tracks : We love to promote from within!
• Open door policy with management
• Company lunches dinners and parties!
• Office Manager
• Sales Representative
• Management
• Additional Perks
• Employee discounts
• Supportive Workplace
• Non-toxic work environment
• Open door policy with management
• Company lunches dinners and parties!

Our Mission

• As the leading quality water expert Culligan is committed to help individuals families and communities in need of clean safe water.

Our Values

• Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices and we make sustainability a key focus of everything we do.

Apply today!

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities Indigenous peoples and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Please be aware of employment scams. Culligan will never ask you to make payment for your application or ask you to provide confidential information before an official offer of employment is made.

About Culligan

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.

Culligan provides healthy delicious water for our customers in their homes offices businesses and industrial facilities around the world. Our complete line of water softeners water filtration systems commercial and industrial water treatment solutions drinking water systems whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.

This location is independently owned and operated. Your application will go directly to the owner and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner and not to Culligan Corporate.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1