Customer Service Representative

Finning; Kamloops; On-site; CAD 58,000 - 65,000; Full time

Job summary

A prominent equipment rental company in Kamloops is seeking a customer-focused individual for a role that involves greeting customers, assisting with rentals, and supporting sales. The position offers a competitive salary ranging from $58,000 to $65,000, along with benefits, a pension plan, and opportunities for professional growth. Candidates should possess exceptional customer service skills and be comfortable in a fast-paced setting. This position is an excellent opportunity to develop a career in a supportive team environment.

Benefits

Competitive salary

Benefits starting on day one

Pension plan

Employee share ownership options

Supportive team environment

Opportunities for growth

Qualifications

• Comfort working in a fast‑paced setting with shifting priorities.
• Understanding of construction phases and project conditions.
• Shift availability; professional appearance required.

Responsibilities

• Greet and assist customers at the rental counter and over the phone.
• Assist with inside sales for products, services, and equipment rentals.
• Help with purchase order entry and tracking.

Skills

Exceptional customer service skills

Strong communication skills

Ability to multitask

Customer-centric mindset

Willingness to learn about equipment

Job description

Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position Overview

We are looking for a customer-focused individual who enjoys working with people, multitasking, and supporting a busy rental and sales environment. In this role, you will be the first point of contact for customers, help process rentals, support our sales team, and keep daily operations moving smoothly. This is an excellent opportunity for someone who is organized, eager to learn, and motivated to grow within the industry.

What’s in it for You?

• Competitive salary with opportunities to grow as your skills and responsibilities increase. Salary can range between $58,000 to $65,000 depending on experience.
• Benefits starting on day one
• Pension plan to help you build long-term financial security
• Employee share ownership options, giving you the opportunity to invest in the company’s success
• Endless career opportunities across customer service, sales, operations, and more
• A supportive team environment with training provided
• Opportunities to learn about equipment, rental processes, and inside sales
• A role with variety—customer interaction, administrative tasks, and hands‑on support experience that can grow into long‑term career paths
• Fast‑paced, dynamic work where no two days are the same

Job Description

Day‑to‑Day Job Activities

Customer Service

• Greet and assist customers at the rental counter and over the phone.
• Provide clear, friendly, and efficient service.
• Support customers with questions, rental needs, and general inquiries.

Sales & Rental Support

• Assist with inside sales for products, services, and equipment rentals.
• Prepare and process rental and sales contracts.
• Handle equipment returns and close rental agreements.
• Look up equipment information through company systems.

Purchasing & Administration

• Assist with purchase order entry and tracking.
• Keep paperwork organized and up to date to ensure accurate and timely transactions.

Experience Required

• Exceptional customer service skills.
• Must understand construction phases, job situations, and project conditions for timing of approaching customer and rental products application suggestions.
• Comfort working in a fast‑paced setting with shifting priorities.
• Strong communication skills and a customer‑centric mindset.
• Ability to multitask and stay organized.
• Willingness to learn about equipment, product features, and rental applications.
• Shift availability; professional appearance required.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.