Customer Service Representative

Mashreq Bank; Canada; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Service Representative to provide exceptional service to customers. The role involves addressing inquiries and resolving issues while promoting products and ensuring satisfaction. Candidates should possess strong communication skills and prior customer service experience. The position offers competitive benefits, including health and dental coverage, and opportunities for professional growth.

Benefits

Competitive salary

Health and dental benefits

Paid time off

Employee discounts

Professional development opportunities

Pension plan

Qualifications

• Proven customer service experience, preferably in a call center environment.
• Ability to multi-task and manage time effectively.
• Strong organizational skills and attention to detail.

Responsibilities

• Act as the first point of contact for customers via phone, email, or chat.
• Respond to customer inquiries regarding products and services.
• Troubleshoot and guide customers through technical issues.

Skills

Strong verbal and written communication skills

Problem-solving skills

Ability to work in a fast-paced environment

Bilingualism (English and French)

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Summary

Bell Canada is seeking an enthusiastic and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their needs, and offering solutions that ensure their satisfaction. You will play a key part in upholding Bell Canadas reputation for excellent customer support while contributing to the success of the company.

Key Responsibilities

• Act as the first point of contact for customers via phone, email, or chat, providing timely and professional support.

• Respond to customer inquiries regarding products, services, billing, and technical issues.

• Identify and assess customers needs to achieve satisfaction and resolve issues promptly.

• Troubleshoot and guide customers through basic technical issues, escalating more complex cases to the appropriate department.

• Maintain a deep understanding of Bell Canadas products and services to assist customers effectively.

• Record customer interactions, transactions, comments, and complaints in our CRM system.

• Follow up with customers to ensure issues are fully resolved and their needs are met.

• Promote Bell Canadas products and services when appropriate, fostering customer loyalty.

• Meet and exceed performance metrics such as customer satisfaction scores, call handling time, and resolution rates.

• Stay up to date with company updates, product changes, and industry trends.

Required Skills and Qualifications

• High school diploma or equivalent; post-secondary education is an asset.

• Proven customer service experience, preferably in a call center or service-oriented environment.

• Strong verbal and written communication skills with a friendly and professional demeanor.

• Ability to multi-task and manage time effectively in a fast-paced environment.

• Proficient in using computer systems and CRM software.

• Ability to work independently and as part of a team.

• Strong problem-solving skills with a focus on delivering solutions.

• Bilingualism (English and French) is an asset, depending on the location.

Experience

• 1-2 years of experience in a customer service or call center environment.

• Experience working in a telecom, retail, or technology-related industry is a plus.

• Familiarity with Bell Canada products and services is preferred but not required.

Working Hours

• Full-time position.

• Shifts may include evenings, weekends, and holidays, depending on business needs.

• Flexible work options (remote or in-office) may be available depending on location.

Knowledge, Skills, and Abilities

• Excellent listening skills and empathy to understand customers needs and concerns.

• Strong problem-solving abilities with a focus on finding efficient and effective solutions.

• Ability to work under pressure and meet deadlines while maintaining a positive attitude.

• Attention to detail and accuracy in processing information.

• Strong team player with a cooperative attitude.

• Adaptability to change and a willingness to learn new skills.

• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Benefits

• Competitive salary and performance-based incentives.

• Health and dental benefits.

• Paid time off and vacation days.

• Employee discounts on Bell Canada products and services.

• Professional development and training opportunities.

• A dynamic and supportive work environment with opportunities for growth.

• Employee wellness programs.

• Pension plan and retirement savings options.

Why Join Bell Canada?

Bell Canada is a leading telecommunications company with a strong commitment to providing the best possible service to our customers. By joining our team, you will be part of a diverse, inclusive, and innovative company that values teamwork, integrity, and excellence. We offer a collaborative work environment where employees are encouraged to contribute, learn, and grow in their careers. At Bell, we invest in our people and provide opportunities for personal and professional development.

How to Apply

To apply, please submit your resume and a cover letter through our online career portal at Bell Canada Careers. In your cover letter, please highlight your experience in customer service and why you are a great fit for this role. We look forward to hearing from you and exploring how you can contribute to Bell Canadas continued success.