Customer Service Representative

FLOFORM; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A surface countertops company in Calgary is seeking a Lead CSR to enhance customer experiences. The role involves assisting with sales, processing orders, and maintaining customer relationships. The ideal candidate will have a strong customer service background, excellent communication skills, and proficiency in Microsoft Excel. The position offers competitive wages and medical benefits.

Benefits

Competitive Wages

Medical and Dental Benefits

Paid sick days

RRSP matching

Qualifications

• Proven customer service experience in a fast-paced environment.
• Team-oriented with strong interpersonal skills.
• Proficient in Microsoft Excel, including formulas and pivot tables.

Responsibilities

• Assist customers in person, by email, or on the telephone.
• Process orders and accept payments from customers.
• Maintain current price lists and inform customers of prices and shipping information.

Skills

Customer service experience

Interpersonal skills

Proficient in Microsoft Excel

Organizational skills

Problem-solving ability

Effective communication skills

Mathematical skills

Education

High School Diploma

Job description

Description

Position at FloForm Countertops Required immediately, our CALGARY branch is seeking a LEAD CSR to join the team!

FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 Showrooms and 8 fabrication facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

Position Summary

The Customer Service Representative is responsible for providing a positive customer experience by qualifying, educating and selling our products lines as well as responding to general inquiries, processing orders, and promoting additional sales.

Qualifications

• High School Diploma with proven customer service experience in a fast paced environment
• Team oriented with strong interpersonal skills
• Proficient in Microsoft Excel, including formulas, pivot table and data manipulation
• Strong organizational and problem-solving ability
• Ability to handle challenging situations with diplomacy and respect
• Works well with team members to resolve issues and move forward in a proactive manner
• Effective verbal presentation and communication skills
• Confident mathematical skills with strong understanding of measurements and fractions
• Enjoy working in a challenging, fast paced environment

Duties and Responsibilities

• Ability to work in a team sales environment
• Assists customers in person, be email or on the telephone
• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Processes orders and accepts payment from customers made over the telephone or in person
• Inputs orders / quotes into the computer system and confirms availability of product
• Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
• Assists customers in the selection of product
• Establishes proactive communication with customers to ensure understanding of product ordered
• Maintains customer service records
• Handles quality and service issues to develop / maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing / invoicing / credit / payment / shipping discrepancies for customer with the appropriate department(s)
• Participate in inventory
• Keeps the showroom clean and sets up displays as needed
• Other duties as assigned

Benefits

• Competitive Wages
• Medical and Dental Benefits
• Paid sick days
• RRSP matching

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission : “To consistently provide our customers the best countertop purchasing experience available.”