Customer Service Rep

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A prominent customer service provider in Ontario is seeking candidates for a remote customer support role. This position involves selling travel products and providing exceptional service to customers. With a salary of up to $21/hr plus incentives, and career advancement opportunities, this is ideal for those with customer service experience. Applicants need to have strong computer skills and a distraction-free home environment. Comprehensive benefits are also offered.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Access to daily pay options

Qualifications

• 1+ year of customer service experience required.
• Ability to work in a multi-tasking environment.

Responsibilities

• Provide customer support using a structured guide.
• Sell travel-related products like hotels and cars.
• Build relationships and deliver exceptional service.

Skills

Customer service experience

Computer navigation skills

Multi-tasking ability

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Travel

Why consider this job opportunity

• Salary up to $21/hr, plus performance-based incentives
• Opportunity for career advancement with 80% of managers promoted from within
• Work-from-home convenience with a supportive remote work environment
• Paid training and access to daily pay options
• Comprehensive benefits including medical, dental, and vision insurance
• Involvement in diverse employee resource groups and wellness programs

What to Expect (Job Responsibilities)

• Provide customer support using a call flow guide
• Sell hotel, air, car, and ancillary travel products
• Build strong customer relationships and deliver exceptional service
• Track, document, and retrieve information in databases
• Offer additional products and services to enhance customer experience

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for shifts
• Strong computer navigation skills and proficiency in fast-paced multi-tasking
• A quiet, distraction-free environment to work from home

How to Stand Out (Preferred Qualifications)

• 1+ year of experience with Global Distribution Systems (GDS)
• Previous travel agent or sales experience

#CustomerService #TravelIndustry #RemoteWork #CareerGrowth #DiversityAndInclusion

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