Customer Service Rep

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking candidates for a remote position providing customer support and selling travel products. Successful candidates will have over a year of experience in customer service and GDS, a high school diploma or GED, and strong computer skills. This role offers a competitive salary between $18-$21/hr, comprehensive benefits including medical and dental coverage, and opportunities for career advancement within a dynamic and engaging work culture.

Benefits

Base salary range of $18-$21/hr

Comprehensive benefits package

DailyPay enrollment option

Qualifications

• 1+ year of customer service experience.
• 1+ year of GDS experience (preferred).
• Open availability and a high school diploma or GED.
• Ability to work in a quiet, distraction-free environment.
• Strong computer navigation skills and proficiency in fast-paced multi-tasking.

Responsibilities

• Provide customer support using a call flow guide.
• Sell hotel, air, car, and ancillary travel products.
• Build strong customer relationships.
• Track, document, and retrieve information in databases.
• Deliver expert customer experiences with a positive demeanor.

Job description

Employer Industry: Customer Service and Travel

Why consider this job opportunity

• Base salary range of $18-$21/hr, plus performance-based incentives
• Opportunity for career advancement, with 80% of leaders promoted from within
• Work-from-home convenience for a better work-life balance
• Comprehensive benefits package, including medical, dental, vision insurance, and paid time off
• Engaging company culture with diverse networking opportunities and wellness programs
• DailyPay enrollment option for early access to earned wages

What to Expect (Job Responsibilities)

• Provide customer support using a call flow guide
• Sell hotel, air, car, and ancillary travel products
• Build strong customer relationships
• Track, document, and retrieve information in databases
• Deliver expert customer experiences with a positive demeanor

What is Required (Qualifications)

• 1+ year of customer service experience
• 1+ year of GDS experience (preferred)
• Open availability and a high school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications)

• Travel agent or sales experience
• Eagerness to learn new technologies
• Desktop or laptop for PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.