Customer Service Rep

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service provider in Calgary is seeking candidates for a remote customer support role. The position offers a salary up to $21/hr, plus performance-based incentives. Responsibilities include providing customer support, selling travel products, and building customer relationships. Candidates should have a minimum of 1 year of customer service experience and a high school diploma or GED. The company provides flexible scheduling, comprehensive benefits, and opportunities for career growth within the organization.

Benefits

Comprehensive medical, dental, and vision insurance

Paid time off

DailyPay enrollment for early access to pay

Supportive company culture with networking programs

Qualifications

• Minimum of 1 year of customer service experience.
• A quiet, distraction-free environment to work from at home.
• Eagerness to learn new technologies and multi-task efficiently.

Responsibilities

• Provide customer support using a call flow guide.
• Sell hotel, air, car, and ancillary travel products.
• Build strong customer relationships and deliver expert customer experiences.

Skills

Customer service experience

Strong computer navigation skills

Open availability for scheduling

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Travel

Why consider this job opportunity:

• Salary up to $21/hr, plus performance-based incentives
• Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
• Work-from-home convenience with a flexible schedule
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• DailyPay enrollment option for early access to pay
• Supportive company culture with various networking and mentorship programs

What to Expect (Job Responsibilities):

• Provide customer support using a call flow guide
• Sell hotel, air, car, and ancillary travel products
• Build strong customer relationships and deliver expert customer experiences
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer satisfaction

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• High school diploma or GED
• A quiet, distraction-free environment to work from at home
• Strong computer navigation skills and PC knowledge
• Open availability for flexible scheduling

How to Stand Out (Preferred Qualifications):

• 1+ year of GDS experience
• Experience as a travel agent or in sales is a plus
• Eagerness to learn new technologies and multi-task efficiently

#CustomerService #RemoteWork #CareerGrowth #TravelIndustry #InclusiveCulture

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