Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Nova Scotia is seeking a customer support representative. The role requires fluency in both French and English, with at least one year of customer service experience. You'll assist customers remotely with their inquiries and resolve basic issues while maintaining a positive attitude. Comprehensive training and opportunities for bonuses are provided in a supportive work-from-home environment.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Performance-based incentives and opportunities for bonuses

Robust training and development programs

Flexible scheduling options

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in both French and English

Strong computer navigation skills

Strong multitasking abilities

Education

High school diploma or GED

Tools

Customer relationship management (CRM) software

Job description

Employer Industry: Customer Service and Financial Services

Why consider this job opportunity:

• Salary up to $20.90/hr
• Performance-based incentives and opportunities for bonuses
• Comprehensive benefits including medical, dental, and vision insurance
• Work-from-home convenience with flexible scheduling options
• Robust training and development programs with real career advancement potential
• Supportive and inclusive culture with opportunities for networking and mentorship

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications):

• Previous experience in a remote customer service role
• Familiarity with financial services or products
• Strong multitasking abilities in a fast‑paced environment
• Experience with customer relationship management (CRM) software
• Participation in community service or volunteer activities

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