Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Langley, Canada, is looking for a bilingual customer support agent to assist clients with inbound inquiries. The ideal candidate should be fluent in both Spanish and English, have at least one year of customer service experience, and be available for flexible scheduling. This remote position offers a competitive salary of up to $20/hr, performance-based incentives, and a supportive work culture with opportunities for career growth.

Benefits

Salary up to $20/hr

Performance-based incentives

Paid training

Health and wellness programs

Mentorship opportunities

Qualifications

• Ability to communicate effectively with customers in their preferred language.
• Minimum 1 year in a customer service role.
• Strong computer navigation skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers with basic technical issues.
• Document and track customer information in databases.
• Upsell additional products and services.
• Deliver exceptional customer experiences while maintaining a positive attitude.

Skills

Fluent in Spanish

Fluent in English

Customer service experience

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity

• Salary up to $20/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Extensive health and wellness programs and mentorship opportunities
• Work-from-home convenience with a supportive, diverse culture
• Opportunities for career growth with 80% of managers promoted from within

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications)

• Ability to speak fluent Spanish and English
• Minimum 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• A quiet, distraction-free home work environment

How to Stand Out (Preferred Qualifications)

• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Experience in a fast-paced multi-tasking environment

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