Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 24,000 - 26,000; Full time

Job summary

A customer service solutions provider in Metro Vancouver is seeking candidates for a customer support role. The job entails assisting customers with inquiries and technical issues while maintaining exceptional service standards. Successful applicants will be fluent in English, German, and French, possess a minimum of one year of customer service experience, and have the ability to work effectively in a distraction-free environment. This role offers a competitive hourly wage and performance-based incentives.

Benefits

Salary up to $24.56/hour

Performance-based bonuses

Comprehensive benefits including medical, dental, and vision insurance

Career advancement opportunities

Flexible work-from-home arrangement

Supportive company culture promoting diversity and inclusion

Qualifications

• Minimum of 1 year of customer service experience.
• Candidates from the Oshawa, ON area are preferred.
• Experience in a fast-paced, multi-tasking environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and services to customers.
• Deliver exceptional customer experiences.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Ability to work in a quiet environment

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Salary up to $24.56/hour
• Performance‑based bonuses and incentives
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement, with 80% of managers promoted from within
• Flexible work‑from‑home arrangement
• Supportive company culture promoting diversity and inclusion

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluency in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction‑free home environment
• Strong computer navigation skills and willingness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Candidates from the Oshawa, ON area are preferred
• Experience in a fast‑paced multi‑tasking environment
• Possession of a desktop or laptop for work‑related tasks

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