Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Manitoba is seeking a Bilingual Customer Service Representative to provide inbound support. You will assist customers with technical issues, document information, and promote additional services. The ideal candidate is fluent in both French and English, has at least 1 year of experience, and possesses strong computer skills. This role offers a salary of up to $25/hr, a comprehensive benefits package, and opportunities for career advancement.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Flexible work-from-home arrangement

Paid training and access to mentorship programs

Participation in diverse company networks and wellness programs

Qualifications

• Minimum of 1 year of customer service experience.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support in the preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in both French and English

Strong computer navigation skills

Ability to work in a quiet, distraction-free home environment

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in the Automotive Sector

Why consider this job opportunity

• Salary up to $25/hr with performance-based incentives
• Comprehensive benefits package including medical, dental, and vision insurance
• Flexible work-from-home arrangement
• Opportunities for career advancement, with 80% of management positions filled internally
• Paid training and access to mentorship programs for personal and professional development
• Participation in diverse company networks and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support in the customer’s preferred language using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications)

• Fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free home environment
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Previous experience in a remote customer service role
• Familiarity with automotive products and services
• Advanced computer skills and experience with multiple software platforms

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