Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking bilingual customer support representatives to provide exceptional service in a remote environment. Offering a salary up to $25/hour, this role includes comprehensive benefits and strong career advancement opportunities. Responsibilities include assisting customers with technical issues, documenting interactions, and delivering support in English and French. A high school diploma and customer service experience are essential. This position supports a flexible work-from-home arrangement.

Benefits

Salary up to $25/hour

DailyPay option for early access to earned wages

Comprehensive benefits including medical, dental, and vision insurance

Excellent opportunities for career advancement

Supportive and inclusive work environment

Flexible work-from-home arrangement

Qualifications

• At least 1 year of customer service experience.
• A quiet, distraction-free home environment for work.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language.
• Assist customers in resolving basic technical issues.
• Document and track customer interactions in databases.
• Offer additional products and/or services to enhance customer experience.
• Deliver exceptional customer service with a positive attitude.

Skills

Fluency in both French and English

Strong multitasking abilities

Strong problem-solving skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in the Automotive Sector

Why consider this job opportunity

• Salary up to $25/hour, plus performance-based incentives
• DailyPay option available for early access to earned wages
• Comprehensive benefits including medical, dental, and vision insurance
• Excellent opportunities for career advancement, with 80% of managers promoted from within
• Supportive and inclusive work environment with networking groups for diverse communities
• Flexible work-from-home arrangement

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Document and track customer interactions in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer service with a positive attitude

What is Required (Qualifications)

• Fluency in both French and English
• At least 1 year of customer service experience
• High school diploma or GED
• A quiet, distraction-free home environment for work
• Strong multitasking abilities and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Experience in a remote work setting
• Familiarity with customer service software or tools
• Strong problem-solving skills
• Previous experience in the automotive industry
• Knowledge of technical troubleshooting processes