Customer Service Rep – Automotive (Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking a Customer Service Representative to join their remote team. The role involves providing inbound support, assisting customers with basic technical issues, and ensuring exceptional service delivery. Ideal candidates should have at least one year of customer service experience and a high school diploma or GED. Comprehensive benefits, performance incentives, and a supportive workplace culture are also offered in this role.

Benefits

Salary up to $20/hr

Comprehensive benefits including medical, dental, and vision insurance

Paid time off and holidays

Access to DailyPay for early pay options

Lucrative employee referral bonuses

Supportive and inclusive workplace culture

Qualifications

• Minimum of 1 year of customer service experience.
• High school diploma or GED.
• Open availability for scheduling.
• Ability to work in a quiet, distraction-free environment.
• Strong computer navigation skills and proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Strong computer navigation skills

Ability to work in a quiet, distraction-free environment

Proficiency in fast-paced multi-tasking

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Support in the Automotive Sector.

Why consider this job opportunity:

• Salary up to $20/hr, with additional performance-based incentives
• Opportunity for career advancement and personal development, with 80% of managers promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits including medical, dental, and vision insurance, along with paid time off and holidays
• Access to DailyPay for early pay options and lucrative employee referral bonuses
• Supportive and inclusive workplace culture with various employee resource groups and wellness programs

Responsibilities

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

Qualifications

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduling
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

Preferred Qualifications

• Experience in the automotive industry
• Familiarity with new technologies and eagerness to learn
• Previous experience working remotely
• Strong problem-solving skills
• Ability to work collaboratively in a diverse team setting

#CustomerService #RemoteWork #CareerGrowth #AutomotiveIndustry #InclusiveWorkplace

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