Customer Service (remote work )

Path Arc; Dartmouth; Remote; CAD 48,000 - 70,000; Full time

Job summary

A customer service firm is seeking a Customer Service Representative to handle client inquiries, provide product information, and ensure satisfaction. Essential skills include excellent communication, multitasking, and a customer-focused approach. Candidates must reside in California, and remote work options are available. The position offers benefits including health insurance and a flexible work schedule.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Flexible hours

Opportunities for upward mobility

Qualifications

• Previous experience in customer support or a related field.
• Excellent communication over phone and other platforms.
• Basic computer skills required.
• Ability to multitask and manage time effectively.

Responsibilities

• Answer incoming calls, emails, and chats.
• Provide accurate information and troubleshoot customer inquiries.
• Meet personal and team goals for performance.
• Record and organize customer interactions.

Skills

Excellent customer care

Communication skills

Multitasking

Time management

Customer-focused attitude

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)