Customer Service (On-Site Call Center)

Uniting Holding; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading self-storage provider in Toronto is seeking a Client Relations Manager to join their dynamic team. You will be responsible for providing exceptional customer service, managing customer accounts, and handling logistics for truck rentals. This exciting role requires someone with strong multitasking and sales skills, as well as effective communication abilities. If you're looking for a rewarding career with opportunities for growth and development, this position is for you.

Benefits

Great Quarterly Bonus up to $2,100 a year

RRSP Program with Matching up to $500 a year

Free Lunch

Benefits Program

Paid Training

Qualifications

• Strong skills in multitasking and organization.
• Effective communicator both on the phone and via email.
• Preference for long-term employment.

Responsibilities

• Interact with customers via phone, email, and live chat.
• Manage customer accounts and assist with scheduling truck rentals.
• Sell self-storage services and cross-sell merchandise.

Skills

Multitasking

Organization

Time management

Sales skills

Effective communication

Job description

Are you looking for a fun and challenging career with room for growth and advancement?

Do you have a passion for helping people and providing great customer service?

Are you looking to be part of a dynamic team?

If you answered YES to all three of these questions, then we want to talk to you! XYZ Storage is the premier self storage provider in Canada.

You can join our growing team, as we are currently filling a Client Relations Manager position.

Compensation

• $19.50 - $21 / hour
• Great Quarterly Bonus up to $2,100 a year
• RRSP Program with Matching up to $500 a year

The Extra Perks

• Free Lunch
• Benefits Program
• Paid Courses
• Paid Personal Days
• Milestone Appreciation Awards and Gifts
• Mentorship
• Career Path
• Paid Training
• Birthday Recognition and Gifts

Client Relations Manager Position Overview

As a Client Relations Manager for the leading self‑storage company in the GTA, you will be interacting over the phone, email, and via live chat, with current customers, potential customers, and other members of the XYZ Storage family. You will be responsible for maintaining XYZ Storage's reputation for unparalleled customer service, selling our self‑storage services, and managing the scheduling and logistics of our truck fleet!

You will be working out of our very own Client Management Office located in Toronto accessible by both public transit and car. Free parking is available!

What Does It Take?

It takes passion, and someone that is looking for a career and not just another job!

The Client Relations Manager role is exciting, challenging and requires an individual that thinks quickly on their feet and is able to communicate effectively on the phone and over email. We are looking for applicants that show strong skills in multitasking, organization, time management, and someone that isn't afraid to ask for the sale! And of course, someone that knows how to have fun! We are a well structured – process driven company, where people always go above and beyond in their roles. Preference is also given to candidates interested in long‑term employment with XYZ Storage.

What Will You Do?

There are four primary components to the Client Relations Manager position:

• Self‑Storage
• Truck Rentals
• Packing supplies
• Sales

The rewarding part of this career is helping to find solutions for people who are in need of storage. As an expert in the industry, sales skills are needed along with the ability to convey to potential customers why we are the best as they may be shopping around. Our preferred candidates portray confidence, and are quick to ascertain the needs of our leads, and can quickly sell our features and close the sale guiding them to the best, and easiest option! Converting inquiries into self‑storage rentals, following up on previous leads, and cross‑selling merchandise and truck rentals are all part of the day‑to‑day.

Once a lead becomes a customer, you will take the next steps, and manage their account. This includes assisting with payments and account information. Managing the scheduling log, booking truck rentals and assisting customers with current reservations ensure we offer end‑to‑end solutions for all of our customers. Senior Management may also ask for a Client Relations Manager's help with other tasks and are constantly looking for ways to continually challenge our employees focusing on personal and professional growth.

Apply Today

If you think this sounds like the career you have been looking for, please send us a cover letter and resume that demonstrates why you are the best choice. Visit www.xyzstorage.com to learn more about our company.

XYZ Storage embraces and promotes diversity, inclusion and acceptance in our workplace. We are proud to be an equal opportunity employer and we select applicants on the basis of their qualifications. We encourage applications from all qualified individuals and will reasonably accommodate individuals with accessibility needs. Candidates requiring accommodation during the recruitment process should let the HR team know once contacted.