Customer Service Manager - Walmart Canada

Walmart Canada; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major retail corporation in Ottawa is seeking a Customer Service Manager to lead front end operations and enhance the shopping experience for customers. Responsibilities include monitoring staff, ensuring safety protocols, and training associates. Ideal candidates will possess strong leadership and communication skills with a background in retail management. This role offers benefits like Paid Time Off and employee discounts.

Benefits

Paid Time Off

Live Better U educational programs

Employee Discount

EQ Health coverage

Deferred Profit Sharing

Qualifications

• Must have experience in a retail environment coordinating front end operations.
• Ability to manage customer and associate concerns professionally.
• Strong understanding of register opening and closing procedures.

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Train associates on systems and company procedures.
• Monitor front end associates for proper coverage.

Skills

Experience coordinating front end operations

Handle customer and associate concerns

Training associates

Register opening/closing

Team leadership

Managing company programs and initiatives

Job description

As a Customer Service Manager at Walmart Canada in Ottawa, ON, you’ll be the welcoming face our customers see each time they visit our stores. You offer that helping hand and keep our shelves full of the great products that our customers want and expect so that they come back time after time.

Working as a Customer Service Manager is a great way to develop your retail skills. You will coordinate front end operations to provide exceptional customer service, ensure a positive shopping experience, and foster customer loyalty.

About the role: Customer Service Manager

You will ensure safe work processes and emergency procedures are followed, handle customer and associate concerns, and monitor front end associates to maintain proper coverage and smooth operations.

Additionally, you’ll train associates on systems and company procedures, oversee purchase, return, and exchange transactions, and prepare registers for opening and closing, maintaining cash levels and audit accuracy.

Responsibilities

• You will ensure safe work processes and emergency procedures are followed, handle customer and associate concerns, and monitor front end associates to maintain proper coverage and smooth operations.
• Train associates on systems and company procedures, oversee purchase, return, and exchange transactions, and prepare registers for opening and closing, maintaining cash levels and audit accuracy.

Benefits and Salary

Walmart Canada offers:

• Paid Time Off*
• Live Better U educational programs
• Employee Discount
• EQ Health coverage
• Deferred Profit Sharing

*Based on hours or employment status

Requirements / Skills

• Experience coordinating front end operations in a retail environment
• Ability to handle customer and associate concerns with professionalism
• Skill in training associates on scanning, productivity, and safety
• Strong understanding of register opening/closing and cash audit procedures
• Team leadership and excellent communication skills
• Comfortable managing multiple company programs and initiatives

How to Apply

If you’re ready to lead exceptional customer service as a Customer Service Manager at Walmart Canada in Ottawa, click below to apply now!

Know someone who might be interested? Share this job posting and help them join Walmart Canada!