Customer Service Manager/Route Manager - Toronto Atomic

Canadian Linen; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A prominent uniform service provider located in Toronto is seeking an experienced Route Supervisor/Customer Service Manager. The ideal candidate will oversee daily operations of delivery drivers, ensuring efficient service management and personnel training. Key responsibilities include optimizing route productivity, ensuring customer satisfaction, and compliance with safety standards. With over 100 years in the industry, the company offers competitive pay and a collaborative workplace. This role is perfect for individuals with strong communication skills and a focus on customer service.

Benefits

Job stability

Competitive pay rate

Great benefits and employee assistance program

Ongoing training and mentoring

Collaborative work environment

Qualifications

• 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience.
• 2+ years of management experience including training and development.
• Valid driver's license with clean driving record.

Responsibilities

• Direct, supervise and manage drivers and assigned routes.
• Develop strategies to optimize route productivity.
• Train new employees on equipment and safety.

Skills

Customer-focused

Communication skills

Time management

Problem-solving

Detailed oriented

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

WHO WE ARE

Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity.

Career opportunity

Canadian Linen and Uniform Services Company is looking for an experienced Route Supervisor/Customer Service Manager who will be responsible for the overall daily supervision of driver’s on assigned routes.

The ideal candidate will need to have prior experience in route supervision in a fast-paced environment.

What you’ll do:

• Direct, supervise and manage drivers and assigned routes;
• Develop strategies to optimize route productivity;
• Train new employees in use of equipment, safety and driving hazards;
• Provide employee supervision and problem solving;
• Ride with drivers to detect errors in driving the vehicle or servicing accounts;
• Direct research into causes of customer complaints;
• Assist in researching, analyzing, designing and implementing routes;
• Design and implement safety policies and procedures;
• Maintain employee and customer retention rate through active communication and problem-solving efforts;
• Create presentations and other management-level reports;
• Performs other duties as assigned or requested.

We are looking for individuals who are:

• Bachelor's degree is preferred but equivalent experience will be considered;
• Valid driver's license with clean driving record (we require a Driver’s abstract);
• 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
• 2+ years of management experience (including training and development);
• Working knowledge of Microsoft Office (Outlook, Word and Excel);
• Ability to meet the physical requirements of the position (including the ability to lift up to 50 lbs. on a regular basis;)
• Customer-focused and detailed oriented;
• Excellent communication and interpersonal skills;
• Excellent time management and problem-solving skills.

What’s in it for you:

• Job stability: Canadian Linen has been employing people for over 100 years in Canada;
• Competitive pay rate;
• Great benefits and employee assistance program;
• Ongoing training and mentoring;
• Great teammates and collaborative work environment;
• Consistently growing company that promotes from within.

We thank all candidates for their interest. However, only those selected for a telephone interview will be contacted.

Canadian Linen & Uniform Service Corp. is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

***Detailed Job Description available upon request***

Location

- Toronto, ON

Route supervision, delivery service, service management, transportation