Customer Service Manager — Lead a Fast-Paced Retail Team

Longo's; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading grocery retailer in Hamilton is looking for a passionate Customer Service Department Manager. You will lead a team focused on excellent customer service, manage daily operations, and ensure adherence to food safety standards. Ideal candidates have 2+ years in customer service management and strong leadership skills. Join a supportive team that values career growth and collaboration, with competitive wages and flexible benefits.

Benefits

Competitive wages

Flexible benefits

Career advancement opportunities

Team-oriented culture

Qualifications

• Minimum 2 years of experience in a customer service department with management experience.
• Strong computer skills and ability to quickly learn new systems.
• Understanding of Employment Standards and Food Safety practices.

Responsibilities

• Hire, motivate, and mentor Team Members.
• Lead and coach Team Members for productivity.
• Resolve Team Member and customer issues.

Skills

Management experience

Coaching and mentoring skills

Effective communication

Problem-solving

Creativity skills

Job description

A leading grocery retailer in Hamilton is looking for a passionate Customer Service Department Manager. You will lead a team focused on excellent customer service, manage daily operations, and ensure adherence to food safety standards. Ideal candidates have 2+ years in customer service management and strong leadership skills. Join a supportive team that values career growth and collaboration, with competitive wages and flexible benefits.