Customer Service Manager

Walmart Canada; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Montreal is looking for a Customer Service Manager to lead Front End operations. Responsibilities include coordinating operations for exceptional customer service, ensuring compliance with safety protocols, and handling customer and associate concerns. The role offers a comprehensive benefits package and salary based on relevant experience.

Benefits

Stock options

Medical coverage

Dental coverage

Vision coverage

Life insurance

Paid time off

Education programs

Store discount

Deferred profit sharing plan

Responsibilities

• Coordinate Front End operations to provide exceptional customer service.
• Ensure compliance with Company programs and maintain operational standards.
• Verify safe work processes and emergency procedures are followed.
• Manage customer and associate concerns and monitor register area coverage.
• Coordinate breaks and support checkout lanes as needed.

Skills

Flexible

Helpful

Good Listener

Team Player

Positive

Job description

About the role: Customer Service Manager

Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. You will ensure compliance with Company programs while maintaining operational standards for safety and efficiency.

Your responsibilities include confirming that safe work processes and emergency procedures are followed (lifting techniques, area cleanliness, evacuations, emergency codes, theft prevention). You will manage customer and associate concerns, monitor all associates in the register area to ensure adequate coverage, coordinate breaks, and support checkout lanes as needed.

Responsibilities

• Coordinate Front End operations to provide exceptional customer service and drive customer loyalty.
• Ensure compliance with Company programs and maintain operational standards for safety and efficiency.
• Verify safe work processes and emergency procedures are followed.
• Manage customer and associate concerns and monitor register area coverage.
• Coordinate breaks and support checkout lanes as needed.

Benefits and Salary

Walmart offers a comprehensive benefits package including stock options, medical, dental, and vision coverage, life insurance, paid time off, Live Better U education programs, store discount, EQ Health, and a deferred profit sharing plan. Benefits depend on hours or employment status (full-time/part-time). Salary will be determined based on relevant experience.

Requirements / Skills

• Flexible
• Helpful
• Good Listener
• Team Player
• Positive

How to Apply

Ready to lead Front End operations at Walmart? Click the button below to apply online.