Customer Service & Front-End Operations Manager

Walmart; Gander; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major retail company in Gander, Newfoundland, is seeking a Customer Service Manager. In this role, you will coordinate front end operations to ensure exceptional customer service while maintaining compliance with company standards. Key responsibilities include monitoring associates, providing training, and overseeing transactions. The minimum pay rate starts from $16.95, and candidates must be at least 16 years of age. This position promises a fulfilling opportunity in the retail sector.

Qualifications

• Must be 16 years or older.

Responsibilities

• Coordinate front end operations for exceptional customer service.
• Ensure compliance with company programs and operational standards.
• Handle customer and Associate concerns as needed.
• Monitor Front End associates and coordinate breaks.
• Provide training on systems and company procedures.
• Oversee purchase, return, and exchange transactions.
• Ensure EAS systems are functioning to standard.
• Prepare registers for daily opening and closing.

Job description

A major retail company in Gander, Newfoundland, is seeking a Customer Service Manager. In this role, you will coordinate front end operations to ensure exceptional customer service while maintaining compliance with company standards. Key responsibilities include monitoring associates, providing training, and overseeing transactions. The minimum pay rate starts from $16.95, and candidates must be at least 16 years of age. This position promises a fulfilling opportunity in the retail sector.