Customer Service Executive

MOC (Ministry of Clean); Alberta; On-site; CAD 40,000 - 55,000; Full time

Job summary

A governmental organization in Alberta is seeking a Customer Service Representative to manage enquiries, provide accurate information, and handle after-sales communications. The ideal candidate will have a Higher Nitec and at least 2 years of customer service experience. Strong proficiency in English and MS Office is required. This role involves using a CRM system effectively to engage customers.

Qualifications

• 2 years or more experience in customer service related positions.
• Service-oriented attitude.
• Expected proficiency in CRM system.

Responsibilities

• Manage telephone enquiries professionally and reply to all enquiries on a timely basis.
• Provide accurate information about products and services.
• Handle after-sales enquiries including bookings via CRM.

Skills

Customer service

Proficient in written and spoken English

Proficient in MS Office

CRM system

Education

Higher Nitec & Above

Job description

Responsibilities

• Manage telephone enquiries professionally and reply all enquiries on timely basis.
• Provide accurate information about products, services, and company policies.
• Handle all after-sales enquiries including bookings on WhatsApp via CRM system.
• Liaise with relevant departments and customers to ensure the post sales coating are scheduled, coordinated and followed up accordingly.
• Create and update customers’ data and information via CRM.
• Familiarize with CRM system and utilize effectively to engage customers.
• Any other duties assigned by the management

Job Requirements

• Higher Nitec & Above.
• 2 years\' or more experience in Customer service related positions.
• Proficient in spoken and written English Service-oriented
• Proficient in Ms Office and expected to attain proficiency in CRM system.