Customer Service Associate

Savers; New Westminster; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join Savers as a Customer Service Associate in New Westminster, where you'll create remarkable experiences for customers and donors. This role offers both full-time and part-time opportunities with comprehensive training and a strong focus on career growth. Enjoy benefits such as health care plans, mental health services, and more while working in a purpose-driven company that supports community programs.

Benefits

Comprehensive extended health care plans for full-time Team Members

Company-Paid Life and AD&D Insurance

Generous RRSP company match

Paid time off

Mental health services

Qualifications

• Ability to create an exceptional experience for diverse customers and donors.
• Willingness to participate in comprehensive onboarding and training programs.

Responsibilities

• Provide exceptional customer service to patrons and donors.
• Support company initiatives that positively impact local communities.
• Participate in training and development opportunities.

Skills

Customer service

Communication

Teamwork

Job description

Description Position at Value Village

Job Title: Customer Service Associate

Pay: $17.85 - $18.81/hr

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community programs and services. We are "Thrift Proud," supported by millions of loyal customers and over 22,000 team members across 300+ stores. Learn more at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for Customers, Donors, and Team Members. We are hiring both Full-Time and Part-Time Customer Service Associates.

What you can expect :

• The opportunity to celebrate uniqueness, as our team is made up of diverse backgrounds, experiences, and perspectives.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• Career growth and development opportunities aligned with our aggressive store expansion plans.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our Savers University develops and delivers robust training internally, covering approximately 90% of our training needs, with additional partnerships for supplementary training.

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company match
• Paid time off for leisure or hobbies
• Mental health services to support daily life

1135 Tanaka Court, Suite 110, New Westminster, BC V3M 0A6