Customer Service Associate

Savers | Value Village; Cornwall; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join a purpose-driven company as a Customer Service Associate, where your role will significantly impact the community and environment. You will be part of a diverse team that celebrates uniqueness and promotes reuse. This position offers comprehensive training and development opportunities, ensuring you grow in your career while contributing to a mission that champions sustainability. Enjoy extended health care benefits, mental health support, and a workplace that values your contributions. If you're passionate about making a difference, this role is perfect for you!

Benefits

Extended health care plans

Company-paid Life and AD&D Insurance

Group RRSP with company matching

Paid time off

Mental health services

Qualifications

• Strong communication skills to interact with customers and team members.
• Ability to work in a diverse team environment.

Responsibilities

• Create exceptional experiences for customers and donors.
• Assist in the daily operations of the store.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma

Job description

Description

Job Title: Customer Service Associate

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are proud of our #ThriftProud movement and our impact, supported by millions of loyal customers visiting over 300 stores and more than 22,000 team members. Learn more at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time positions.

What You Can Expect

• The opportunity to celebrate uniqueness, as our team is made up of people from many different backgrounds, experiences, and perspectives.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• An investment in your career growth, with our expanding store network providing opportunities for development.

What You Get

Comprehensive onboarding and training from day one, with our in-house Savers University developing and delivering most training internally, supplemented by renowned external providers.

• Extended health care plans for full-time Team Members
• Company-paid Life and AD&D Insurance
• A Group RRSP with generous company matching to help you save for the future
• Paid time off for leisure and personal pursuits
• Mental health services to support your well-being

Location: 1400 Vincent Massey Dr, Cornwall, ON K6J 5N4

Accessibility Commitment

Value Village is committed to fair and accessible employment practices. We will provide reasonable accommodations during the recruitment process for applicants with disabilities, and review our policies to ensure they meet accessibility standards.