Customer Service Agent (PT)

Jazz Aviation; Sault Ste. Marie; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Agent, where you'll play a vital role in ensuring passengers have a smooth travel experience. You'll greet and assist travelers, manage check-ins, and handle baggage with care in a fast-paced airport environment. This position emphasizes safety and exceptional service, making it perfect for those who thrive in dynamic settings. Enjoy perks like special rates on travel and the opportunity for career advancement. If you're passionate about customer service and ready to make a difference in the aviation industry, this is the role for you!

Benefits

Special rates on airfare

Car rentals

Hotel accommodation

Vacation packages

Cruises

Transfer opportunities to other locations

Management career path

Qualifications

• Minimum one year of customer service experience required.
• High school diploma or equivalent is essential.

Responsibilities

• Provide exceptional customer service at airport counters and gates.
• Assist passengers with check-in, baggage, and boarding.

Skills

Customer Service

Problem-Solving

Interpersonal Skills

Communication Skills

Ability to Work Under Pressure

Education

High School Diploma

Post-Secondary Courses in Travel and Tourism

Tools

Airline Computerized System

General Computer Skills

Job description

Jazz was voted one of Canada’s Best Diversity Employers 2024 and one of Canada’s Top Employers for Young People in 2023!

As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express. In the course of a day, you will be responsible for greeting passengers, assisting them with their check-in and bag tagging via our web-based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station. You may be asked to lift a suitcase or push a wheelchair. The airport can be a fast-paced environment during the aircraft arrival and departure period; however, safety and customer service is our top priority!

Join our team and you and your immediate family members will enjoy perks such as: special rates on airfare, car rentals, hotel accommodation, vacation packages, and even cruises. Transfer to any of our other Canadian locations when we have open positions, or take a management career path!

Purpose of Position:

To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:

• Using an airline computerized system:
  • Make reservations and assess fares.
  • Ticketing and complete daily sales reports.
  • Passenger check-in.
  • Check, weigh the baggage, calculate any excess baggage charges, and process payment.
• Make general passenger announcements.
• Liaise with external and internal customers (e.g., ramp agent, flight crew, dispatch).
• Provide outstanding customer service answering general inquiries at the airport.
• Assist passengers requiring special handling.
• Handle and resolve customer complaints.
• Departure Gate customer service and boarding, as well as providing assistance to passengers to and from aircraft.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
• Other related duties as assigned.

Depending on the base, other duties may include:

• Cargo processing.
• Handle missing baggage and damaged baggage claims.
• Jet-way operation.
• Conduct radio communications with aircraft and record flight information.

Qualifications:

• High school diploma or equivalent.
• Previous airline experience or post-secondary courses in travel and tourism are definite assets.
• Minimum one (1) year of customer service experience.
• General computer experience including the ability to type and navigate the internet, as well as any previous experience using an airline reservation system is considered an asset.
• Demonstrated judgment, problem-solving ability, and effective decision-making skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work varying shifts, handle tight deadlines, and prioritize multiple tasks.
• If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
• English language required.
• French language is considered an asset.

*Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.

We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at [e-mail] if you would benefit from an accommodation during the recruitment process.

Jazz recognizes that the best talent includes people of all backgrounds, abilities, and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success, and we recognize the importance of a workforce that is reflective of the communities we serve.