Customer Service Agent Lead

Executive Aviation; Abbotsford; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading aviation services provider located in Canada seeks a Flight Leader to oversee Customer Service Agents and ensure the success of flight operations at Abbotsford International Airport. The ideal candidate will have airline experience and strong customer service skills, facilitating a positive experience for travelers. The role involves hands-on leadership, mentoring, and adherence to airline procedures. Competitive salary and growth opportunities are offered, alongside comprehensive health benefits and airline flight perks.

Benefits

Comprehensive health benefits

Fantastic flight benefits

Earning potential from competitive wages

Qualifications

• At least 2 years of experience in a similar role.
• Strong customer service skills and attention to detail.
• A RAIC/Security Clearance pass is required.

Responsibilities

• Supervise the team of Customer Service Agents when needed.
• Manage passenger boarding according to airline procedures.
• Assist with passenger complaints in a courteous manner.

Skills

Customer service skills

Attention to detail

Job description

Are you a leader who'scompletely focused on helping your team be successful? Do you have deep airline experience that makes you a subject matter expert on airline processes and providing exemplary customer service? Come join our team!

This person would be reporting to the Station Manager at the AbbotsfordInternational Airport (YXX). They would be responsible for hands on flight leadership; providing a stellar example to the Customer Service Agents, create a fantastic guest experience for travelers, and ensure the safety and success of their flight. We are looking for a positive, driven individual who is looking to take on a more leadership role, mentoring and coaching the team.

What do we offer?

Executive Aviation is proud to have veryprogressive wage ranges with lots of earning potential. The range of salary for this position is $19.70-$22.75/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

• Participate in any airline train-the-trainer training, if required
• Greet passengers
• Follow airline specific check-in policies and procedures
• Provide pre-flight first class or priority seating grooming for the flight
• Manage passenger boarding as per airline procedures
• Understand flight document requirements and carry-on allowances
• Work positively with airline crew
• Audit flights when necessary
• Assist Customer Service Agents with escalated passenger complaints in a courteous manner
• Supervise the team of Customer Service Agents when needed
• Assist with in-flight paperwork when needed
• Other duties as assigned

Qualifications

• 2 years’ experience in current role;additional increases in responsibilities during this time is considered an asset
• A RAIC/ Security Clearance pass
• Strong customer service skills
• Great attention to detail
• Previous airline Customer Service experience considered an asset