Customer Service Advisor – Surgical Care

Lacroix Médecine Privée; Laval; On-site; CAD 30,000 - 60,000; Full time

Job summary

A private medical clinic in Laval is looking for a Customer Service Advisor – Surgical Care. This role involves coordinating surgery schedules, assisting patients with administrative tasks, and ensuring compliance with medical procedures. Candidates should have over 10 years of experience in a relevant field and possess strong customer service skills. The clinic offers a supportive work environment with multiple benefits including a competitive hourly wage and a substantial annual health account.

Benefits

$500/year Lacroix gift card

$1,100 annual health account

3 weeks of vacation

Uniform provided

Free parking

Qualifications

• 10+ years of experience in a related field.
• Bilingual or advanced English.
• Ability to explain administrative and financial information simply.

Responsibilities

• Coordinate administrative support for surgery scheduling.
• Assist patients with administrative procedures, including insurance.
• Serve as a point of contact between patients and healthcare teams.

Skills

Knowledge of the surgical field

Excellent customer service communication

Organizational skills

Proficiency with IT tools

Education

Training in administration or sales

Tools

Office Suite

EMR software

Job description

Overview

Lacroix Médecine Privée is currently seeking a Customer Service Advisor – Surgical Care for the Laval operating room. The organization has over 15 years of experience, more than 15 clinics regionally, two operating rooms, and a large team of physicians and staff. The role focuses on coordinating and providing administrative support related to surgery scheduling, informing and advising on surgical services, discussing costs, coordinating pre-surgery procedures, and assisting patients with administrative procedures, including insurance claims where applicable.

Job Objective

Provide coordination and administrative support related to surgery scheduling. Inform and advise on surgical services, discuss costs, coordinate pre-surgery procedures, serve as a point of contact with the healthcare team, and assist patients with administrative procedures, including insurance claims if applicable. The role aims to provide a seamless and professional experience for patients, surgeons, and healthcare teams, ensuring rigorous compliance with administrative procedures.

Main Responsibilities

• Greet, inform, and support patients throughout the preoperative process, as well as regarding surgical products and services.
• Clearly explain costs and billing procedures, and answer administrative questions.
• Complete surgical quotes, prepare and submit quotes, and issue patient invoices.
• Support patients with financing procedures, if necessary.
• Coordinate pre-surgery steps with the healthcare team (tests, documents, surgical planning).
• Ensure the completion, compliance, and signature of preoperative documents.
• Support patients with administrative procedures, including insurance claims, if applicable.
• Serve as the primary point of contact between patients, surgeons, and care teams to facilitate communication and coordination.
• Follow up on files to ensure efficient care and patient satisfaction.
• Contribute to the optimization of surgical programs based on the needs of the operating room.
• Ensure rigorous follow-up to maintain customer satisfaction.
• Participate in the continuous improvement of service offerings and collect patient feedback.

Skills And Qualifications

• Knowledge of the surgical, medical, or related field (e.g., operating room, day surgery, dental care, cosmetic surgery).
• More than 10 years of experience.
• Bilingual or advanced English;
• Excellent customer service communication skills.
• Ability to clearly explain administrative and financial information in simple terms.
• Organizational skills, autonomy, and the ability to manage multiple files simultaneously.
• Training in administration or sales.
• Relevant experience in the medical/surgical field in the area of service sales.
• Proficiency with IT tools (Office Suite, Excel, Adobe, EMR software such as MYLE, Consigno Cloud, etc.).

Role Summary

The position of Customer Service Advisor – Healthcare surgical combines a priority sales/advice role, quote and billing management, administrative and financial support for patients, preoperative coordination and optimization of surgical programs. This central role ensures a well-organized surgical pathway, reassuring for the patient and efficient for the medical team.

Why choose Lacroix Private Medicine?

• More than 300 professionals have chosen Lacroix Private Medicine for their careers;
• Modern, cutting-edge clinics;
• A solid, fast-growing company with a secure future;
• A solid company that has been in existence for over 15 years;
• The largest network of private clinics in Quebec: 15 clinics across Quebec, including one in Florida;
• A state-of-the-art medical laboratory offering same-day results;
• Several medical activities including family medicine, specialty medicine, and two operating rooms.

Compensation

• 25 to $32/hour (depending on experience)
• Bonus

Our Benefits

• $500/year Lacroix gift card with quick access to doctors;
• $1,100 annual health account;
• QFL pension fund with employer contribution;
• Annual training account related to your job;
• Opportunities for development and growth within the organization;
• Uniform provided;
• Dedicated employee space;
• 3 weeks of vacation;
• Free parking;
• Near bus networks;
• Modern, bright, and up-to-date workspace;
• Event A festive and informative corporate event;
• Unlimited coffee and a room reserved for employees!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Medical Practices