Customer service adviser

Jhubz - By JobsMedia.io; Quebec; On-site; CAD 35,000 - 45,000; Full time

Job summary

A company in the customer service sector in Capitale-Nationale, Quebec, is seeking employees to handle client inquiries and enhance service quality. Responsibilities include addressing inquiries, assessing feedback, and providing information on procedures. Ideal candidates have a high school diploma and some experience. This position offers a permanent work term with benefits such as bonuses, group insurance, and a pension plan.

Benefits

Bonus

Group insurance benefits

Pension plan

Learning/training paid by employer

Paid time off

Wellness program

Qualifications

• Education: Secondary (high) school graduation certificate.
• Experience: 7 months to less than 1 year.

Responsibilities

• Answer written and oral inquiries.
• Provide information to customers.
• Assess client feedback and complaints.
• Explain procedures, risks, and benefits to clients.
• Resolve product and service-related problems.
• Document work completed.
• Recommend measures to improve work methods.

Education

Secondary (high) school graduation certificate

Job description

Responsibilities

• Answer written and oral inquiries


• Answer inquiries and provide information to customers


• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.


• Explain procedures, risks and benefits to clients


• Answer clients' inquiries and provide information


• Resolve product and service related problems


• Document work completed


• Recommend measures to improve work methods

Qualifications

• Education: Secondary (high) school graduation certificate


• Experience: 7 months to less than 1 year

Financial benefits

• Bonus


• Group insurance benefits


• Pension plan

Other Benefits

• Learning/training paid by employer


• Other benefits


• Paid time off (volunteering or personal days)


• Wellness program

Support for newcomers and refugees

• Supports newcomers and/or refugees with foreign credential recognition

Support for youths

• Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans

• Supports Veterans in translating their military skills and experience into the language of the civilian job market

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees

General

• Work Term: Permanent


• Work Language: English or French


• Hours: 35 hours per week