Customer Service

Uniting Holding; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading self-storage provider in Canada is seeking a Client Experience Manager to maintain its reputation for exceptional customer service. The successful candidate will assist customers, manage daily operations, and drive sales. Ideal applicants will have strong customer service and sales skills, demonstrating confidence in addressing client needs. This role offers competitive compensation, bonuses, and various perks including free lunch and paid training. Join a team that values energy, fun, and commitment to excellent service.

Benefits

Free Lunch

Benefits Program

Paid Courses

Paid Personal Days

Milestone Appreciation Awards and Gifts

Mentorship

Career Path

Paid Training

Birthday Recognition and Gifts

Qualifications

• Experience in customer service and sales.
• Ability to maintain facilities and assist customers.
• Strong communication skills to convey our value proposition.

Responsibilities

• Show available storage units to customers.
• Assist with daily operations and ensure cleanliness.
• Sell merchandise and services while closing sales.

Skills

Customer service

Sales skills

Confidence

Job description

Are you looking for a fun and challenging career with room for growth and advancement?

Do you have a passion for helping people and providing great customer service?

Are you looking to be part of a dynamic team?

If you answered YES to all three of these questions, then we want to talk to you! XYZ Storage is the premier self storage provider in Canada.

You can join our growing team, as we are currently filling a Client Experience Manager (CEM) position.

Compensation:

• $19.50 - $21 / hour
• Great Quarterly Bonus up to $2,100 a year
• RRSP Program with Matching up to $500 a year

The Extra Perks:

• Free Lunch
• Benefits Program
• Paid Courses
• Paid Personal Days
• Milestone Appreciation Awards and Gifts
• Mentorship
• Career Path
• Paid Training
• Birthday Recognition and Gifts

Our supportive culture:

We are definitely not your typical stuffy corporate team. Rather, we are more like a family, where your career growth is supported and encouraged. We like to have fun while being serious about providing exceptional service to our customers. We’re always dedicated to doing right by them.

We believe in taking care of our employees through generous benefits and advancement opportunities. In turn, we believe that our employees must take care of our customers by going above and beyond what is expected.

Position Overview

As a Client Experience Manager, you would be responsible for maintaining XYZ Storage's reputation for unparalleled customer service. In addition to assisting customers and renting storage units, you would also help with daily operations, and sales.

There are three primary components to the Client Experience Manager position:

Client Service

• Showing customers available storage units
• Renting units
• Selling merchandise and services.

Facility Operation

• Open and close the facility
• Keeping all areas clean and presentable.
• Performing locker checks
• Cleaning the office and kitchen
• Ensuring trucks are well maintained, cleaned and parked in an orderly fashion.

Sales

In this position, Sales skills are needed along with the ability to convey to potential customers why we are the best as they may be shopping around. Our preferred candidates portrays confidence, and are quick to ascertain the needs of our leads, and can quickly sell our features and close the sale.

Apply Today

If you think this sounds like the career you have been looking for, please send us a cover letter and resume that demonstrates why you are the best choice. Visit www.xyzstorage.com to learn more about our company.

XYZ Storage embraces and promotes diversity, inclusion and acceptance in our workplace. We are proud to be an equal opportunity employer and we select applicants on the basis of their qualifications. We encourage applications from all qualified individuals and will reasonably accommodate individuals with accessibility needs. Candidates requiring accommodation during the recruitment process should let the HR team know once contacted.