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Customer Representative, Large business and governments markets, Bell Canada

BCE

Toronto

Remote

CAD 80,000 - 100,000

Full time

6 days ago
Be an early applicant

Job summary

A major telecommunications company in Toronto is seeking a full-time customer service representative. This role involves managing customer orders, ensuring accuracy in billing, and providing excellent service. Candidates should have strong multitasking abilities and be willing to learn new systems quickly. A bi-lingual capability is required, and flexibility in work arrangements is offered.

Benefits

Comprehensive medical, dental, and vision benefits
35% discount on company services

Qualifications

  • Ability to multitask while handling customer inquiries.
  • High adaptability to changes and stress management skills.
  • Experience in coordinating issues and liaising with suppliers.

Responsibilities

  • Maintain control and communication during the order process.
  • Prepare, track, and ensure orders meet business requirements.
  • Address customer inquiries & billing accuracy.

Skills

Multitasking
Interpersonal skills
Attention to detail
Strong planning and organization
Bi-lingual

Tools

SAP SD module
Microsoft Office
Job description
Overview

Req Id : 425052

Join Bell to help Canadians connect with each other and the world. We provide consumers and businesses with network technologies, innovative digital solutions, and seamless customer experiences. This role is on the Consumer and Small business team, supporting a portfolio of brands and solutions including Bells home, office, and mobile networks, Virgin Plus member benefits, and Lucky Mobile plans. The focus is on continuously improving the customer experience to be more seamless, intuitive, and responsive.

Name and description of the hiring department : The candidate will work with multiple systems to process orders for equipment and services, communicate with customers to answer service requests, clarify order details, contracts, and invoices, ensure delivery of equipment and services, and continuously update customer order data.

Job Duties / Accountabilities
  • Maintain control of the process from beginning to end for clients
  • Communicate with other services and partners to coordinate a response tailored to the client’s needs
  • Prepare and arrange ordering of equipment, meet deadlines, track orders until execution; prepare bids, proposals, and contracts with precision
  • Perform pre-sales activities; be the point of contact with sales and suppliers
  • Ensure orders meet business requirements (contract / purchase order / special discount / warehouse / shipping and billing information)
  • Ensure execution of the order and follow up with the customer to ensure satisfaction
  • In case of date changes, check equipment availability with the supplier and coordinate with internal and external partners and customers
  • Ensure delivery of equipment
  • Verify all change orders and client approvals to ensure billing accuracy
  • Detect and correct any errors
  • Address inquiries from customers regarding billing
  • Take calls from customers
  • Maintain SOX compliance with each transaction
  • Perform billing and credits in SAP

Essential Qualifications / Competencies

  • Ability to multitask
  • Ability to learn new systems quickly
  • Interpersonal skills to empathize with clients who raise concerns or complaints
  • Research skills: gather information from various sources to track and update commands
  • Attention to detail to ensure accuracy and maintain records
  • Ability to work with tight deadlines
  • Strong planning and organization
  • High adaptability to change
  • Ability to deal with ambiguity
  • Resilience under stress and ability to handle multiple files
  • Autonomous
  • Assiduity
  • Intermediate knowledge of Microsoft Office (Outlook, Word, Excel)
  • Ability to extract data while talking on the phone with clients
  • Experience coordinating issues and liaising with suppliers and partners
  • Verbal communication skills to clarify points related to orders and contracts
  • Bi-lingual

Preferred Qualifications / Competencies

  • Advanced knowledge of SAP SD module P50 Business (contracts, orders, and billing)
  • Knowledge of UDB, UT, and BSS
  • Written communication skills for emails and notes
  • Knowledge of direct sales products and systems

Adequate knowledge of French is required for positions in Quebec.

Additional Information :

Position Type : Union

Job Status : Regular - Full Time

Job Location : Canada : Ontario : Toronto; Canada : Quebec : Verdun

Work Arrangement : Remote

Application Deadline : 08 / 21 / 2025

For hybrid work arrangements, successful candidates must be based in Canada and report to a Bell office for a minimum of 3 days a week. Bell offers flexibility in work hours based on business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We offer a comprehensive compensation package including competitive salary and benefits. Upon joining, you’ll be eligible for medical, dental, vision, and mental health benefits tailored to your needs, plus a 35% discount on Bell services and exclusive partner offers.

Bell is committed to an inclusive and accessible workplace where all team members feel valued, respected, and that they belong. We encourage individuals who may require accommodations during the hiring process to inform us. For confidential inquiries, email your recruiter or contact us for arrangements. If you have questions or feedback regarding accessibility at Bell, complete the Accessibility feedback form or visit our Accessibility page to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy to learn how we collect, use, and disclose your personal information.

Created : Canada QC Montreal

Bell is one of Canada’s Top 100 Employers.

Required Experience : Unclear Seniority

Key Skills : Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1

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