Customer Product Manager (Pratt Programs) - Helicopter Business Unit

StandardAero; Winnipeg; On-site; CAD 75,000 - 100,000; Full time

Job summary

A leading aerospace services provider in Winnipeg seeks a Customer Program Manager to act as the primary liaison with OEMs, overseeing customer satisfaction and program performance. Applicants should have a Bachelor's degree in business or engineering technology and 5 years in an MRO environment, alongside strong analytical skills using SQL and the Microsoft Office Suite. Competitive benefits and a supportive workplace culture are offered.

Benefits

Comprehensive Health and Dental insurance

Pension Plan with 100% company match

Paid Time Off starting on day one

Bonus opportunities

Short- & Long-Term Disability

Life & AD&D Insurance

Learning & Training opportunities

Qualifications

• 5 years of experience in an MRO environment.
• 3+ years’ experience in delivering technical or commercial presentations.
• 3+ years of analytical experience utilizing SQL or Microsoft Office products.

Responsibilities

• Primary contact for OEM interactions and support.
• Provide performance reviews for key customer accounts.
• Manage data analytics for program metrics.
• Liaise with sales teams for contract capture processes.

Skills

Relationship Management

Data Analysis

Problem-Solving

Team Collaboration

Education

Bachelor’s degree in business administration or engineering technology

Tools

SQL

Microsoft Office Suite

Job description

Overview

Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you’ll also enjoy our great perks.

The Customer Program Manager acts as the primary liaison between the OEM and internal departments to ensure effective communication, timely service delivery, and overall customer satisfaction.

Key Responsibilities

The objective of this role is to provide focused product specific support. This includes the following aspects:

• OEM Relationship Management
  • Primary point of contact for all OEM interaction outside of executive level, drive priority support and liaise with internal teams to understand program needs
  • Detailed understanding of OEM License agreements (E.g. AMROC, CREX, DOF). Supports negotiations for renewals. Drives visibility on the BU on license requirements.
  • Leads OEM reporting requirements (activity reporting, royalties, credits, etc)
  • SME on OEM and customer agreements and leads contract renewal activity
  • Supports OEM Offload agreements (KPI management, OEM communication and escalation)
• Program Oversight
  • Provides support and mentorship for Senior CALs with assigned programs.
  • Provides oversight of KPIs including format or efficiency improvements.
  • Assists in compiling and delivering performance reviews for key customer accounts.
  • Coordinates customer contract Flow down requirements in line with BU process.
  • Oversight of forecasted program pipeline in line with customer communicated requirements and AOP commitments.
  • Ability to perform data analytics for key program metrics (e.g. downloads of customer activity, margin performance, working capital, operational metrics, etc. as required)
• Product Level Responsibilities
  • Understanding of key customer accounts, challenges, and opportunities to drive performance/profitability improvements
  • Liaise between the internal operational team and the Sales/Business development teams to improve capture processes to ensure the highest probability of winning contracts and meeting business objectives for assigned opportunities.
  • Performs review of margin performance, trends, challenges and delivers results to Finance and the ST
  • Manages SI&OP processes for the product (e.g. attends pipeline calls, distills high probability inputs, coordinates with operational/material planning requirements, leads formal BU SI&OP requirements).
  • Establishes customer unit priority within the shop (e.g. Induction, Build, Test, Critical Part Allocations, etc.)
  • Supports special projects on the product line including continuous improvement
  • Works with customer service team to drive consistency in pricing or product practices. Provide support and mentorship to CALs as applicable.
• Sales Support
  • Liaise between the internal operational team and the Sales/Business development teams to improve capture processes to ensure the highest probability of winning contracts and meeting business objectives for assigned opportunities.
  • Develops market growth strategies for the program including supporting the sales team in lost sales analysis and strategic approaches geared at accessing new customers.
  • Reviews and provides input on Level I program pricing approvals to ensure margin performance and market competitiveness (flat rate labor, component repairs, exchange parts, etc.).

Basic Qualifications

• Bachelor’s degree in business administration or engineering technology or equivalent experience.
• 5 years of experience in an MRO environment
• 3+ years’ experience in delivering technical and/or commercial formal presentations, contract/agreement reviews, etc.
• 3+ years of analytical experience in manipulating date using SQL or Microsoft Office product suite (Excel, Word, PowerPoint, and Access).

Preferred Characteristics

• Familiarity or experience with the specific product line is a preferred asset
• Ability to query data and perform analysis to monitor performance and highlight opportunities for improvement is an asset
• Strong problem-solving, team collaboration skills with the ability to adapt to changing needs and requirements
• A bias for action / self-starter – initiative in making timely decisions balanced with an understanding when escalation is required

Benefits

• Comprehensive Health and Dental insurance
• Pension Plan with 100% company match; up to 5% vested
• Paid Time Off starting on day one
• Bonus opportunities
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.