Customer Implementation Operations Specialist

MealSuite; Cambridge; Hybrid; CAD 68,000 - 78,000; Full time

Job summary

A technology company located in Cambridge is seeking a Customer Implementation Operations Specialist for its Customer Experience team. The role involves managing project queues, ensuring timely setups, and assisting with hardware configurations. Ideal candidates should have over a year of experience in customer implementation within a SaaS context and be familiar with CRM tools like Salesforce. The company values collaboration and offers a flexible work environment. A salary range of $50,000 – $56,000 is offered.

Benefits

Unlimited paid time off

Health benefits including dental and vision

Hybrid work flexibility

Opportunities for career development

Participation in equity program

Qualifications

• 1+ years of direct experience in customer implementation within a SaaS environment.
• Familiarity with project management fundamentals and data analytics related to project management.
• Willingness to travel occasionally with a valid passport.

Responsibilities

• Manage project queues, ensuring timely project setup and assignment of resources.
• Collaborate with Trainers and Project coordinators for configurations.
• Assist with creating and updating internal process documentation.

Skills

Knowledge of data analytics

Project management experience

Experience with CRM software

High accuracy in data processing

Ability to collaborate with a diverse team

Tools

Salesforce

Planhat

Job description

MealSuite, an Inc. 5000 Fastest‑Growing Company, is a privately owned SaaS organization comprising 200+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end‑to‑end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

We’re looking for a Customer Implementation Operations Specialist to join our Customer Experience team. Reporting to the Team Lead, Customer Implementation Operations, you’ll be assisting the project management team in keeping the queue flowing and aiding in setups and configurations of our hardware.

A day in the life as a Customer Implementation Operations Specialist

• Manage project queues – process new account alerts and projects daily, ensuring timely project setup, accurate subscription workflows, and proper assignment of resources.
• Collaborate cross‑functionally – work closely with Trainers and Project coordinators to set up and configure Touch and POS modules as needed, and assist with basic remote hardware setup for implementation projects.
• Keep documentation up to date – assist with creating and updating internal process documentation.

If the below describe your knowledge, experience and character, this role could be for you

• I have knowledge of data analytics, project management, or both.
• I gained my knowledge through 1+ years of direct experience in customer implementation within a SaaS environment or supporting a team in an admin role.
• I have experience with CRM software, such as Salesforce or Planhat.
• I’m familiar with project management fundamentals and data analytics related to project management.
• I’m exceptional at processing high volumes of data with extremely high accuracy and urgency.
• I’m extra passionate working collaboratively with a diverse team to ensure seamless project implementation goals.
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role).
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate.
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills.

More to love about working at MealSuite

We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all‑in‑one foodservice management technology. Learn more about what we do here.

We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.

We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.

We take care of our employees too! Here are just a few of the great things we offer

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
• Health benefits – this includes medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work‑life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
• Participation in our equity program – we’d love for you to share in MealSuite’s success as we continue to grow!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company's purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.

This role will require you to work in our office located in Cambridge OR Dallas up to 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options!

Have we got your attention? Great! Here’s what’s next

Apply today with your resume and answers to our application questions.

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there's a delay in our response, please don't think we've forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [e-mail].

The salary band for this role is $50,000 – $56,000.

MealSuite uses AI‑assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.

This is a current vacancy, and we are actively hiring for this position.