Customer-Focused App Support Analyst

Solifi; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial software company is seeking an Application Support Analyst to provide support on service requests related to their products. This role involves problem solving and consulting with customers to enhance their business processes. The ideal candidate should have a BA/BS degree, 1+ years of experience in customer service, and strong communication skills. Benefits include comprehensive insurance and retirement plans. This is a full-time position based in Toronto, Canada.

Benefits

Medical Insurance

Dental Insurance

Employee Assistance Program

Qualifications

• 1+ years of experience in customer service handling complex issues.
• General knowledge of Finance/Accounting within asset finance preferred.
• Ability to work collaboratively with minimal supervision.

Responsibilities

• Perform problem determination and resolution for customer issues.
• Consult with customers on business questions and processes.
• Maintain the Support Knowledge Base documenting repeatable processes.

Skills

Customer service orientation

Problem-solving skills

Strong verbal and written communication

Organizational skills

Familiarity with finance/accounting

Education

BA/BS degree in related field

Tools

Microsoft Suite

SQL Server Management Studio

Atlassian Jira Service Manager

Microsoft Dynamics

Job description

A leading financial software company is seeking an Application Support Analyst to provide support on service requests related to their products. This role involves problem solving and consulting with customers to enhance their business processes. The ideal candidate should have a BA/BS degree, 1+ years of experience in customer service, and strong communication skills. Benefits include comprehensive insurance and retirement plans. This is a full-time position based in Toronto, Canada.