Customer Field Technician

NBN Co; Southwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A telecommunications provider is seeking a Customer Field Technician to work in the Perth Metro South area. This role involves the installation, maintenance, and repair of nbn products and services, primarily at customer premises. Candidates should possess strong customer service skills and a clean Driver’s License. Whether experienced or from a related field, applicants who are self-motivated and exhibit integrity will thrive in this role, contributing to the overall customer experience.

Qualifications

• Exceptional customer service skills with a focus on honesty and integrity.
• Ability to work autonomously in customer premises.
• Current & clean Driver’s License.

Responsibilities

• Perform cabling installation (copper and fibre).
• Install nbn Customer Premises Equipment (CPE).
• Diagnose and repair faults in cabling networks.

Skills

Customer service skills

Communication skills

Cabling installation

Fault diagnosis

Job description

Job Expectations

Be a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australians in this customer facing role where you’ll get to see the happy faces you help!

We are looking for candidates based in Perth Metro South area

A bit about your role

As a Customer Field Technician, located in the Perth Metro South of the river , you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.

Your typical day could include any or all of the below functions while delivering exceptional customer service within your role :

• Cabling installation (copper and fibre) including jointing, jumpering and splicing
• Customer premises installation of nbn Customer Premises Equipment (CPE)
• Fault diagnosis and repair of nbn cabling networks and nbn CPE
• These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.

A bit about you

We’re seeking both experienced candidates as well as those with transferable skill from a communication cabling or electrical background and who are keen to explore a new career in the telco sector.

A large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.

We will also be looking for a current & clean Driver’s License and strong and personable communication skills, both written and verbal.