Customer Experience Support (Contract)

SmartSweets; Vancouver; Remote; CAD 30,000 - 60,000; Part time

Job summary

A forward-thinking candy company is seeking a Customer Experience Support Contractor to maintain high-quality customer interactions. This part-time position involves handling email support, community engagement, and influencer communication. Candidates must have strong organizational skills and be comfortable working in a digital environment. Competitive compensation of $20–$25 per hour based on experience and skills. Apply now to join a mission-driven team focused on innovating candy with less sugar.

Qualifications

• Ability to work independently in a fast-moving digital environment.
• Experience in managing customer communications effectively.

Responsibilities

• Provide consumer-facing email support to ensure accurate and on-brand responses.
• Monitor and respond to social media communications to maintain engagement.
• Support influencers and affiliates with communication and tracking.

Skills

Organizational skills

Time management

Written communication

Familiarity with customer support tools

Flexibility

Job description

Customer Experience Support (Contract)

As our Customer Experience Support Contractor you will help maintain a high-quality experience for our customers, creators, and community across multiple channels through our busy season.

This is a temporary, part-time contractor role at 20 hours per week, Monday through Friday. The position is based in Vancouver, Canada (Pacific Time) and fully remote. This role reports to the Senior Manager, Community Marketing. Candidates must be eligible to work in Canada.

This is a 3 month contract expected to start in December. The distribution of the 20 weekly hours is flexible for the right candidate.

Who We Are:

SmartSweets is revolutionizing the candy industry by innovating the delicious candy you know and love with less sugar. We are passionate about growing and championing a diverse Squad of high-performing individuals and are fueled by our sweet culture. We are proudly Female-Founded and on our way to kicking 5.5 billion grams of excess sugar out of candy in a single year, what we call our Mission to Mars. 🚀

How You Will Support Our Mission (Responsibilities):

Responsibilities include, but are not limited to:

• Consumer facing email support to ensure accurate, consistent and on-brand responses for a smooth customer experience
• Responding to and publishing customer reviews across various eComm platforms
• Monitoring and responding to social media communications, maintain community engagement and brand reputation
• Influencer and affiliate support, including vetting, communication, follow-ups, and tracking
• Software cleanup tasks to help maintain organized, up-to-date systems
• Ad hoc customer support and marketing admin tasks as needed

What You Bring (Qualifications & Experience):

• Organized, reliable, and great at managing your time
• Comfortable working independently in a fast-moving, digital environment
• Strong in written communication with an eye for tone and detail
• Familiar with basic customer support tools and platforms (experience with email support systems, social platforms, or CRM tools is a plus)
• Flexible and willing to jump into a variety of tasks

Compensation:

The approximate compensation for this position is $20.00/hour - $25.00/hour. The actual compensation will be based on various factors, including the candidate’s level of skills, experience and education aligned with the needs of the role, budget and market.

If this sounds like a sweet opportunity for you, apply directly on our Careers Page. Include your resume, cover letter, and let us know what excites you about kicking sugar out of candy!

Our Commitment to Celebrating Individuality (DEI)

We are committed to elevating the voices of Squad and community members on the mission to Kick Sugar, Keep Candy! We believe representing the uniqueness of all makes us stronger as a whole. We are making a difference by encouraging all Squad Members to practise allyship, educate themselves, inspire others to take action and support underrepresented communities.