Customer Experience Specialist - Solutions & Support

Mashreq Bank; Canada; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading telecommunications company in Canada is seeking a Client Representative Customer Assistant to ensure exceptional customer experiences. This role involves engaging with clients, resolving inquiries, and providing detailed product information. The ideal candidate has strong problem-solving and communication skills, with a passion for delivering outstanding service in a dynamic work environment. Join a team focused on innovation and customer satisfaction.

Qualifications

• Proven track record of delivering exceptional customer service.
• Strong verbal and written communication skills in English.
• Demonstrated ability to analyze and solve customer problems efficiently.
• Capable of working collaboratively with internal teams.
• Ability to adapt to changing priorities.

Responsibilities

• Engage with customers in a friendly manner, addressing inquiries promptly.
• Troubleshoot and resolve customer issues effectively.
• Stay informed about Bell product offerings to assist customers.
• Maintain detailed records of customer interactions.
• Generate reports on customer inquiries for service improvement.

Skills

Customer Service Excellence

Communication Skills

Problem-Solving

Team Collaboration

Adaptability

Job description

A leading telecommunications company in Canada is seeking a Client Representative Customer Assistant to ensure exceptional customer experiences. This role involves engaging with clients, resolving inquiries, and providing detailed product information. The ideal candidate has strong problem-solving and communication skills, with a passion for delivering outstanding service in a dynamic work environment. Join a team focused on innovation and customer satisfaction.