Customer Experience Specialist — Banking Solutions

TD; Comox; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Comox is seeking a Customer Experience Associate to deliver exceptional service and support to customers. The role involves processing transactions, determining customer needs, and advising on banking solutions. Ideal candidates will have strong administration and communication skills, with a high school diploma or relevant experience. Join a dynamic team dedicated to providing a positive customer experience and enjoy a competitive salary with development opportunities.

Benefits

Competitive salary

Comprehensive health benefits

Career development opportunities

Qualifications

• Must have a high school diploma or 1+ years of relevant experience.
• Hands-on knowledge of using MS Office and internet.
• Strong communication skills in both verbal and written form.

Responsibilities

• Process financial transactions like deposits and withdrawals.
• Determine customer needs and recommend suitable banking solutions.
• Resolve customer concerns using standard procedures.

Skills

Administration skills

Organizational skills

Time management skills

Customer experience skills

Communication skills

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

A leading financial institution in Comox is seeking a Customer Experience Associate to deliver exceptional service and support to customers. The role involves processing transactions, determining customer needs, and advising on banking solutions. Ideal candidates will have strong administration and communication skills, with a high school diploma or relevant experience. Join a dynamic team dedicated to providing a positive customer experience and enjoy a competitive salary with development opportunities.